Imaging & Mail Operations Specialist

Recrute Action; Boston (MA); On-site; USD 30,000 - 34,000; Full time

Job summary

Recrute Action in Boston, MA is seeking an organized Imaging and Mail Operations Assistant to support daily document processing, imaging, and fulfillment tasks. The role offers on-site work, a fixed hourly salary of $23, a schedule from 8:00 am to 4:00 pm, with potential shift changes to 7:30 am–3:30 pm, and exposure to multiple areas within the insurance workflow.

You will manage mail operations, scan and index documents, assist with packing and shipping, and deliver high-quality service while

Qualifications

• 1 year of experience with imaging and indexing systems.
• Experience in an office environment.
• Proficiency with Microsoft Office and Outlook.
• Experience with data entry and written communication tasks.
• Strong verbal and written communication skills.
• Ability to meet physical job requirements, including lifting up to 20 pounds and standing for extended periods during the workday.
• Some college education preferred.
• Previous experience with scanning, indexing, and mail sorting.

Responsibilities

• Manage incoming and outgoing advisor mail operations accurately and efficiently.
• Receive, open when applicable, sort, prepare, scan, index, and distribute incoming mail, output, and courier packages to various business units.
• Prepare, sort, and ship outgoing mail and courier deliveries.
• Operate within Imaging and Fulfillment Centers supporting head office and primary locations in Boston.
• Handle mail sorting, scanning, indexing, and document processing activities.
• Support fulfillment operations and ensure timely processing of workflows.
• Deliver quality customer service and operational support to administrative groups.
• Meet service levels and operational standards established by the business unit.
• Process troubleshooting mail requiring advanced knowledge and problem-solving abilities.
• Process inbound bulk mail, daily workflow activities, and statistical reporting tasks.
• Train newly hired employees within the Imaging and Fulfillment Center.
• Work across multiple operational areas through cross-functional training.
• Handle sensitive personally identifiable information (PII) with accuracy and confidentiality.

Skills

Data entry

Written communication

Verbal communication

Organizational skills

Attention to detail

Problem-solving

Education

Some college education preferred

Tools

Microsoft Office

Outlook

Job description

Recrute Action in Boston, MA is seeking an organized Imaging and Mail Operations Assistant to support daily document processing, imaging, and fulfillment tasks. The role offers on-site work, a fixed hourly salary of $23, a schedule from 8:00 am to 4:00 pm, with potential shift changes to 7:30 am–3:30 pm, and exposure to multiple areas within the insurance workflow.

You will manage mail operations, scan and index documents, assist with packing and shipping, and deliver high-quality service while