Mailroom Operations Associate

Cognizant; Boston (MA); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Medical/Dental/Vision/Life Insurance

Paid holidays + PTO

401(k) plan and contributions

Long-term/Short-term Disability

Paid Parental Leave

Employee Stock Purchase Plan

Job summary

Cognizant is seeking a Mailroom Operations Associate for an onsite role in Westwood, Massachusetts. The position involves handling mail, documents, and checks with a strong emphasis on accuracy and compliance within a fast-paced environment.

You will process mail, prepare documents for scanning, and support related deposit and reconciliation activities. Strong organizational and communication skills are essential, along with basic computer proficiency.

Qualifications

• High school diploma or equivalent.
• Strong organizational, time management, and attention to detail skills.
• Ability to lift/move packages up to 30 lbs and stand for extended periods.
• Basic computer skills (e.g., Microsoft Office, email).
• Clear verbal and written communication skills.
• Comfort working in a fast-paced, deadline-driven environment.

Responsibilities

• Receive, open, sort, prep, and scan incoming mail and documents.
• Prioritize work based on operational requirements and established service levels.
• Ensure all mail is processed accurately and in accordance with client and company procedures.
• Assist with document retention and destruction process.
• Prepare documents for scanning (removing staples, repairing pages, batching).
• Process checks and related financial documents according to established procedures.
• Support deposit preparation and reconciliation activities.
• Ensure compliance with all security, handling, and audit requirements.
• Operate scanners, and other mailroom equipment to digitize documents.
• Monitor supply inventory and flag replenishment needed.
• Support teammates during peak volume and communicate issues promptly.
• Keep the mailroom clean and organized.

Skills

Organizational skills

Time management

Attention to detail

Verbal and written communication

Basic computer skills

Lifting up to 30 lbs

Education

High school diploma

Tools

Microsoft Office

Job description

As a Mailroom Operations Associate, you will play a key role in ensuring smooth and compliant handling of incoming mail, documents, and checks for our client. This position combines mail processing, document preparation and scanning, checking processing in a fast-paced, deadline-driven environment where accuracy and attention to detail matter.

Location – Onsite in Westwood, Massachusetts
Schedule – Monday through Friday, 8am-5pm EST (occasional overtime on heavy delivery days).

In this role, you will:

• Receive, open, sort, prep, and scan incoming mail and documents.
• Prioritize work based on operational requirements and established service levels.
• Ensure all mail is processed accurately and in accordance with client and company procedures.
• Assist with document retention and destruction process.
• Prepare documents for scanning (removing staples, repairing pages, batching).
• Process checks and related financial documents according to established procedures.
• Support deposit preparation and reconciliation activities.
• Ensure compliance with all security, handling, and audit requirements.
• Operate scanners, and other mailroom equipment to digitize documents.
• Monitor supply inventory and flag replenishment needed.
• Support teammates during peak volume and communicate issues promptly.
• Keep the mailroom clean and organized.

What you need to have to be considered:

• High school diploma or equivalent
• Strong organizational, time management, and attention to detail skills.
• Ability to lift/move packages up to 30 lbs. and stand for extended periods.
• Basic computer skills (e.g., Microsoft Office, email).
• Clear verbal and written communication skills.
• Comfort working in a fast-paced, deadline-driven environment

These will help you stand out:

• Previous mailroom, document processing, records management, or banking operations or administrative experience.
• Familiarity with scanners, copiers, or other document-processing equipment.
• Experience in a regulated or compliance-focused environment.

Cognizant will only consider applicants for this position who are legally authorized to work in the United States without requiring company sponsorship now or at any time in the future.

We are excited to meet people who share our mission and can make an impact in a variety of ways. Do not hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.

Hourly Rate and Other Compensation:

The hourly rate for this position is between $18.00 – $19.50 per hour depending on the experience and other qualifications of the successful candidate.

This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.

Benefits:

• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan

Disclaimer: The hourly rate, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.