Mailroom Clerk

IMG (International Medical Group); Indianapolis (IN); On-site; USD 20,664,000 - 28,930,000; Full time

Benefits offered by this job

Medical/Dental/Vision insurance

401k Plan with company match

Paid Time Off

Free employee parking

On site fitness center

Casual dress environment

Tuition reimbursement plan

Job summary

IMG (International Medical Group) is seeking a Mailroom Clerk to manage daily mail and print operations, including sorting, scanning, and outbound document preparation for multiple departments.

The role also supports the Policy Services team with insurance administration tasks, while ensuring confidentiality and HIPAA compliance.

Qualifications

• High school diploma or GED required.
• Strong communication and organizational skills.
• Experience in a mailroom/operations role preferred.
• Data entry speed and accuracy essential.
• Knowledge of HIPAA/PHI/PII compliance a plus.

Responsibilities

• Process incoming mail collection and sorting for internal departments.
• Prepare outbound mail and packages for mailing.
• Maintain records of incoming checks for the organization.
• Assemble outbound documents for mailing and fulfillment.
• Monitor lobby camera/intercom and coordinate visitor access.
• Assist with insurance administration tasks (enrollments, renewals, changes).
• Maintain supplies and ensure confidentiality and HIPAA compliance.

Skills

Strong communication

Physical stamina

Organizational skills

Data entry speed

Time management

HIPAA/PHI/PII compliance

Education

High School Diploma or GED

Tools

Microsoft Office

Adobe

Job description

As one of the world's top International Medical Insurance companies, IMG helps individuals and companies of all sizes. Every second of every day, vacationers, those working or living abroad for short or extended periods, people traveling frequently between countries, and those who maintain multiple countries of residence use our products to give themselves global peace of mind®.

We are looking to grow our teams with people who share our energy and enthusiasm for creating the best experience for travelers.

Job Summary

The Mailroom Clerk is charged with carrying out the daily work of the mail & print operations: sorting and scanning mail, responding to email and in-person requests, printing of outbound documents for various departments to be ‘fulfilled’ and mailed and assisting with regular inventories, upkeep, and staff interactions.

Additionally, this position will support the Policy Services team with insurance administration tasks.

JOB DETAILS

• Location: In office position. Corporate office is in Indianapolis, IN
• Relocation Expenses Reimbursed: No
• Qualified candidates must be legally authorized to be employed in the United States. IMG will not be providing sponsorship for employment visa status (e.g., H-1B or TN status) for this position.

PERKS

• Comprehensive benefits package including Medical/RX/Dental/Vision insurance
• 401k Plan with company match
• Paid Time Off
• Free employee parking
• On site fitness center
• Casual dress environment
• Tuition reimbursement plan

Duties And Responsibilities

• Process incoming mail collection and sorting, including delivery or scanning to designated internal departments
• Prepare outbound mail and packages
• Maintain records of incoming checks for the organization
• Assemble various outbound documents for mailing
• Monitor the lobby camera/intercom system and coordinate visitor and delivery access
• Troubleshoot inaccurate addresses within company systems
• Support third-party vendors in obtaining missing documents
• Process incoming faxes for the organization
• Assist with individual and group insurance administration tasks, including new enrollments, renewals, and policy changes
• Maintain and sort supplies for the organization
• Maintain confidentiality and adhere to HIPAA regulations
• Perform other duties and projects as needed
• Ensure all operational procedures are followed

Qualifications

• Strong written, verbal, and interpersonal communication skills
• Ability to handle physical duties (carrying and/or moving 50) associated with the job - lifting, bending, etc.
• Organizational skills
• Demonstrated proficiency with Microsoft Office (e.g. Excel, Word, and Outlook) and Adobe
• Ensure accuracy and timeliness of receiving task
• High School Diploma or GED
• Prior experience in a mailroom/operations or related role
• Data entry skills with ability to enter data quickly and accurately
• Ability to manage your time appropriately with impending priorities/escalations
• Exercise judgment to shift priorities and organize multiple tasks simultaneously
• Common understanding of HIPAA, PHI, PII compliance