Administrative Support

Dutech Systems; Boston (MA); On-site; USD 34,000 - 46,000; Full time

Job summary

Dutech Systems in Boston, MA is seeking a diligent Mailroom Clerk to manage incoming and outgoing mail, operate mailroom equipment, and support daily office needs. The role requires attention to detail, strong communication skills, and the ability to handle confidential information.

You will maintain supplies, assist visitors, and perform light copying/scanning tasks while working in a fast-paced environment.

Qualifications

• 3 years of MS Office experience.
• Attention to detail and strong organization.
• Mailroom experience preferred.
• Excellent written and verbal communication with confidentiality.
• Strong problem-solving and interpersonal communication.
• Ability to operate mailroom machinery.

Responsibilities

• Process incoming daily mail and packages, logging and delivering to designated locations.
• Process outgoing mail using mailroom machinery and deliver bulk mail to pickup points.
• Notify manager of mechanical problems affecting processing.
• Keep mail room tidy and move boxes and equipment as needed.
• Occasionally pick up/deliver mail to nearby offices within walking distance.
• Assist visitors during office hours and handle inquiries.
• Ensure supplies of copy paper and envelopes; deliver stock as needed.
• Perform copying, scanning and other projects as directed.
• Review email inboxes and process incoming mail as directed.
• Work in a fast-paced environment with high volumes and provide excellent customer service.

Skills

MS Office

Attention to detail

Mailroom experience

Communication

Problem solving

Mailroom machinery

Tools

Outlook

Word

Excel

Access

Job description

Boston, MA

Job Description

• Processes incoming daily mail and packages. Opens, sorts, logs and delivers mail to designated mail location within each section.
• Process outgoing mail using mail machinery to print, fold, stuff, seal and another mailroom machinery as needed. Delivers bulk mail to appropriate designated pick-up /drop-off point.
• Notifies manager of mechanical problems which impacts timely mail processing.
• Maintains the mail room in an orderly and tidy fashion. Moves empty and unneeded boxes to the area by the freight elevators daily. Stores two-wheelers, dollies and other moving equipment out of the way of mail room users when not needed.
• Makes occasional pick-up and delivery of mail and/or packages to and from outside offices (including the State House, Office of the Attorney General and the Secretary of State's Office) within walking distance (up to one mile) of Division headquarters.
• Answers and routes incoming inquiries as required and assists in-person visitors during the standard hours of operation from 8:45 a.m. to 4:45 p.m.
• Ensures that all agency departments have continuous adequate supply of copy paper and envelopes and delivers new stock as needed using wheeled handcart or dolly.
• Performs copying, scanning and other special projects as directed.
• Performs daily review of assessments and accounts payable Outlook mailboxes; processes incoming email correspondence as directed.
• Ability to work in a fast‑paced environment with high volumes of mail and inquiries.
• Ability to provide excellent customer service by telephone, e‑mail and in person.
• Ability to assemble information according to procedures; excellent organizational skills.
• Ability to communicate effectively in oral expression, to deal tactfully with others, to exercise discretion in handling confidential information.
• Ability to work accurately with names and other pertinent information.
• Ability to work independently with minimal supervision.
• Knowledge of and ability to use general office equipment.
• Knowledge of and ability to use PC technology, specifically Microsoft Office Suite including Outlook, Word, Excel and Access.
• Ability to lift 50lbs.

Required / Desired Skills

• MS Office – Required – 3 years of experience
• Attention to detail and organizational skills – Required
• Mailroom experience – Highly desired
• Strong written and verbal communication with confidentiality – Required
• Strong problem‑solving skills and strong interpersonal communication – Required
• Ability to navigate minor technology related to mailroom machinery – Required
• Attention to detail and organizational skills (duplicate entry)