Imaging Equipment Service Coordinator

Cms-Imaging,-In; North Charleston (SC); On-site; USD 29,000 - 42,000; Full time

Job summary

Cms-Imaging,-In is seeking a friendly Customer Service Representative to coordinate equipment service requests, dispatch technicians, and keep customers informed throughout the process. You’ll be a key contact for customers, engineers, and vendors in a fast-paced healthcare tech environment.

Ideal candidates have 1–3 years in customer service or service coordination, strong communication, and a professional, team-oriented mindset. Healthcare background is a plus; MS Office proficiency required.

Qualifications

• High school diploma or equivalent required.
• 1-3 years of customer service, administrative support, dispatching, call center, or service coordination experience preferred.
• Healthcare, medical equipment, or technical service background a plus.
• Strong communication, organization, follow-through, and attention to detail.
• Proficiency with Microsoft Office and willingness to learn service management software.
• Professional, team-oriented approach with commitment to exceptional customer service.

Responsibilities

• Serve as a professional first point of contact for customers by phone, email, and shared service inboxes.
• Create and manage service work orders, dispatch field service engineers, and communicate scheduling updates.
• Review completed work orders, release service reports, and support accurate invoicing.
• Maintain customer, equipment, and service records in company systems.
• Support visitors, internal teams, and service operations with a positive, solutions-focused approach.

Skills

Communication

Organization

Follow-through

Attention to detail

Customer service

Education

High school diploma or equivalent

Associate degree preferred

Tools

Microsoft Office

Service management software

Job description

Cms-Imaging,-In is seeking a friendly Customer Service Representative to coordinate equipment service requests, dispatch technicians, and keep customers informed throughout the process. You’ll be a key contact for customers, engineers, and vendors in a fast-paced healthcare tech environment.

Ideal candidates have 1–3 years in customer service or service coordination, strong communication, and a professional, team-oriented mindset. Healthcare background is a plus; MS Office proficiency required.