Medical Device Customer Support Coordinator

United Imaging Group; Houston (TX); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Short- & long-term disability

Employee assistance program

Company paid basic life insurance

401(k) with employer match

Paid time off

Sick leave

12 paid holidays

Job summary

United Imaging is a leading global medical device developer serving the imaging field from its North American HQ in Houston. The Customer Service Coordinator handles inbound requests, captures details, creates cases in ShareCRM, and routes work to the proper service teams to ensure timely support.

This role emphasizes accurate data entry, adherence to scripts and workflows, and coordination across field service and internal teams to improve efficiency while protecting patient care information.

Qualifications

• High school diploma or equivalent required.
• Associate degree in business administration, healthcare administration, communications, operations, or related field preferred.
• At least two years of customer service, call center, service coordination, scheduling, dispatch, or administrative experience preferred.
• Experience using a CRM, case management platform, or similar business system preferred.
• Experience supporting healthcare, medical devices, or regulated industry preferred.
• Experience communicating with customers by telephone and email and documenting interactions in real time preferred.

Responsibilities

• Answer inbound calls as the initial contact for equipment service requests, capturing accurate customer, facility, and equipment details.
• Create and manage Cases in ShareCRM, route requests to appropriate teams, and provide customers with case numbers and next steps.
• Coordinate service logistics, including site access, scheduling constraints, and dispatch support.
• Escalate urgent issues to appropriate internal teams per procedures and guidelines.
• Maintain complete documentation of all interactions and ensure compliance with privacy, security, and regulatory requirements.
• Review cases for missing information and perform additional coordination and administrative duties as needed.

Skills

Active listening

Communication

CRM proficiency

Data entry accuracy

Multitasking

Medical equipment terminology

Education

High school diploma

Associate degree preferred

Tools

ShareCRM

Microsoft Office

Job description

United Imaging is a leading global medical device developer serving the imaging field from its North American HQ in Houston. The Customer Service Coordinator handles inbound requests, captures details, creates cases in ShareCRM, and routes work to the proper service teams to ensure timely support.

This role emphasizes accurate data entry, adherence to scripts and workflows, and coordination across field service and internal teams to improve efficiency while protecting patient care information.