Imaging Scheduling & Patient Concierge

OSS Health; York (York County); On-site; USD 38,000 - 52,000; Full time

Job summary

OSS Health is seeking an Imaging Patient Coordinator to efficiently process all patient imaging visits and provide exceptional customer service in a fast-paced medical office. The role supports scheduling, registration, billing and patient flow across imaging departments, ensuring accuracy and timely patient care.

Qualified candidates will have a high school diploma and at least one year in the medical field, with knowledge of billing procedures and comfortable using computer systems and phones

Qualifications

• One year of experience in the medical field preferred.
• Knowledge and understanding of medical and billing procedures.
• Ability to effectively use a computer and phone system.
• Ability to work efficiently and prioritize tasks in a high volume practice.
• Must understand the procedures associated with managed care plans.
• Must be personable and friendly at all times.
• Must be able to work as a team member and assist co-workers.
• Must have professional and effective communication skills.

Responsibilities

• Greets patients/visitors in a professional, courteous and helpful manner.
• Verifies patient demographic information and updates patient chart.
• Scans/copies insurance cards.
• Collects and verifies managed care referrals.
• Registers patients for visit.
• Answers telephones promptly, identifies self and directs calls as appropriate.
• Covers other Patient Coordinators during absences
• Provides rotating on-call coverage for weekend/evening hours.
• Maintains a positive and professional attitude towards patients, co-workers and physicians.
• Keeps work area orderly and neat.
• Posts charges, adds referrals and any additional pertinent information for the billing process.
• Issues work and/or school notes.
• Schedules appointments internally and for external referring offices.
• Reviews proper prep instructions for certain exams (US, DEXA, CT)
• Creates various orders ensuring that all pertinent information is collected and correct.
• Reviews MRI/CT/US/XRAY orders in advance for errors and follows up with the proper team or office for corrected order before acquiring orders to Cleveland.
• Utilizes Medent & Syngo (Cleveland Clinic) on a daily basis.
• Reviews Imaging reports and charges.
• Stays on top of buckets for Cleveland Reports, Documents, Inbound/Outbound faxing, TO-DO’s, Order Buckets, and Scheduling Overflow
• Back–up for assisting research requests for MRI Clearance.
• Utilizes Craneware for Medical Necessity check.
• Takes patient payments and reconciles daily payments in Health Pay
• Other duties as assigned.

Skills

Medical experience

Billing procedures

Computer & phone systems

Time management

Managed care knowledge

Communication skills

Team player

Education

High school diploma

Job description

OSS Health is seeking an Imaging Patient Coordinator to efficiently process all patient imaging visits and provide exceptional customer service in a fast-paced medical office. The role supports scheduling, registration, billing and patient flow across imaging departments, ensuring accuracy and timely patient care.

Qualified candidates will have a high school diploma and at least one year in the medical field, with knowledge of billing procedures and comfortable using computer systems and phones