Medical Devices: Customer Service & Dispatch Coordinator

United Imaging Healthcare North America, Inc.; Houston (TX); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Disability insurance (short & long‑‑)”

Employee assistance program

401(k) with employer match

Paid time off

Sick leave

12 paid holidays

Job summary

United Imaging Healthcare North America, Inc. in Houston seeks a Customer Service Coordinator to serve as the initial contact for equipment service and support, gathering complete information, triaging issues, and creating Cases in ShareCRM for routing.

This role supports dispatch, scheduling, and cross‑functional communication, maintains accurate records, follows escalation procedures, and ensures data privacy and regulatory compliance in a fast‑paced healthcare environment.

Qualifications

• High school diploma or equivalent required.
• Associate degree preferred in business administration, healthcare administration, communications, operations, or related field.
• At least two years of customer service, call center, service coordination, scheduling, dispatch, or admin experience preferred.
• Experience using CRM, case management or service management systems preferred.
• Experience in healthcare, medical devices, or regulated industries preferred.
• Experience communicating with customers by phone and email and documenting interactions in real time preferred.

Responsibilities

• Answer inbound customer service calls, triage issues, and capture accurate data.
• Create and manage Cases in ShareCRM; route to appropriate region or team.
• Coordinate service logistics, scheduling constraints, and onsite access.
• Escalate urgent issues to engineers, regional managers, or support teams as required.
• Maintain complete documentation of all interactions, ensuring privacy and compliance.
• Review cases for missing information and perform additional admin duties as needed.

Skills

Clear communication

Active listening

Organizational skills

Detail oriented

Cross‑functional coordination

Problem solving

Education

High school diploma

Associate degree (business/healthcare) preferred

Tools

ShareCRM

CRM platforms

Microsoft Office

Job description

United Imaging Healthcare North America, Inc. in Houston seeks a Customer Service Coordinator to serve as the initial contact for equipment service and support, gathering complete information, triaging issues, and creating Cases in ShareCRM for routing.

This role supports dispatch, scheduling, and cross‑functional communication, maintains accurate records, follows escalation procedures, and ensures data privacy and regulatory compliance in a fast‑paced healthcare environment.