Customer Service Representative

CMS Imaging, Inc.; Charleston (SC); On-site; USD 38,000 - 52,000; Full time

Job summary

CMS Imaging, Inc. in Charleston, SC is seeking a friendly Customer Service Representative to be a key contact for customers, field service engineers, and vendors.

You will coordinate service requests, dispatch technicians, process parts orders, and keep customers informed every step of the way in a fast-paced healthcare environment. The role emphasizes problem solving, organization, and delivering exceptional service.

Qualifications

• High school diploma or equivalent; associate degree preferred.
• 1-3 years experience in customer service, administrative support, dispatching, call center, or service coordination preferred.
• Experience in healthcare, medical equipment, technical service, or related field is a plus.
• Strong communication, organization, follow-through, and attention to detail.

Responsibilities

• Serve as the professional first point of contact for customers by phone, email, and shared service inboxes.
• Create and manage service work orders, dispatch field service engineers, and communicate scheduling updates.
• Review completed work orders, release service reports, and support accurate invoicing.
• Maintain customer, equipment, and service records in company systems.
• Support visitors, internal teams, and service operations with a positive, solutions-focused approach.

Skills

Customer service

Communication

Organization

Dispatch coordination

Education

High school diploma or equivalent

Associate degree preferred

Tools

Microsoft Office

Service management software

Job description

Description

Join a team that keeps healthcare technology moving.

CMS Imaging is looking for a friendly, organized Customer Service Representative to be a key point of contact for our customers, field service engineers, and vendors. In this role, you'll help coordinate equipment service requests, dispatch technicians, process parts orders, and keep customers informed every step of the way.

If you enjoy solving problems, staying organized, and providing excellent service in a fast-paced environment, we'd love to hear from you.

What You'll Do

• Serve as a professional first point of contact for customers by phone, email, and shared service inboxes.
• Create and manage service work orders, dispatch field service engineers, and communicate scheduling updates.
• Review completed work orders, release service reports, and support accurate invoicing.
• Maintain customer, equipment, and service records in company systems.
• Support visitors, internal teams, and service operations with a positive, solutions-focused approach.

Why CMS Imaging?

At CMS Imaging, service matters. Our Customer Service Representatives play an important role in helping healthcare providers receive timely, reliable support for critical imaging equipment. You'll be part of a team that values responsiveness, integrity, teamwork, and customer satisfaction.

Requirements

• High school diploma or equivalent required; associate degree preferred.
• 1-3 years of experience in customer service, administrative support, dispatching, call center, or service coordination preferred.
• Experience in healthcare, medical equipment, technical service, or a related field is a plus.
• Strong communication, organization, follow-through, and attention to detail.
• Comfortable using Microsoft Office and learning service management or enterprise software systems.
• A professional, team-oriented approach with a commitment to exceptional customer service.

You'll Be Successful If You

• Communicate clearly and keep customers informed.
• Stay calm and organized while managing multiple priorities.
• Take ownership of details, deadlines, and follow-up.
• Enjoy working with a collaborative team to solve service challenges.

CMS is proud to be an Equal Employment Opportunity employer. We celebrate diversity and do not discriminate based on race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law.