Imaging Center Patient Concierge

Ausrad; Austin, Northern (TX, KY); Hybrid; USD 23,000 - 29,000; Full time

Job summary

Austin Radiological Association (ARA Diagnostic Imaging) is seeking a front desk receptionist to greet patients and visitors, provide information about exams, and support the clinic with accurate record-keeping in a supportive RP-backed environment.

The role emphasizes outstanding customer service, clear communication, organization, and knowledge of medical procedures and terminology, all within a collaborative outpatient setting.

Qualifications

• High School Diploma or equivalent.
• Excellent customer service and interpersonal skills. Must demonstrate a pleasant, professional demeanor.
• Ability to communicate clearly and tactfully, verbally and in writing, and to motivate others
• Must have excellent organizational skills and attention to detail.
• Knowledge of medical reception tasks, clinic procedures, medical terminology and paperwork processing requirements.

Responsibilities

• Displays exemplary customer service at all times with both internal and external customers including a positive, friendly and caring attitude
• Greets patients and visitors, determines the nature of their visit and provides accurate, appropriate information
• Provides information regarding particular exams and procedures including prep information.
• Prepares, processes, and maintains all confidential records on new and existing patients.
• Verifies patient identity, retrieves and processes current patient insurance information and checks for exam authorization during check in and billing processes

Skills

Customer service

Interpersonal skills

Communication

Organizational skills

Medical terminology

Education

High School Diploma or equivalent

Job description

Austin Radiological Association (ARA Diagnostic Imaging) is seeking a front desk receptionist to greet patients and visitors, provide information about exams, and support the clinic with accurate record-keeping in a supportive RP-backed environment.

The role emphasizes outstanding customer service, clear communication, organization, and knowledge of medical procedures and terminology, all within a collaborative outpatient setting.