Illusion Experience Host & Guest Engagement

Museum of Illusions; Atlanta (GA); On-site; USD 24,000 - 36,000; Part time

Job summary

Museum of Illusions in Atlanta is seeking an Illusion Expert to welcome guests, explain exhibits, and guide visitors through an engaging, playful experience. You will assist with museum operations, stock the shop, and help run events while maintaining brand standards.

Previous experience in arts or hospitality is a strong plus, and a high school diploma is required. Strong customer service, communication, and a proactive, reliable attitude are essential in this fast-paced, guest-focused

Qualifications

• High School Diploma required.
• 2 years of customer-facing experience highly desired.
• Experience in arts, entertainment, performance or hospitality is a strong plus.
• Exceptional communication and interpersonal skills.
• Passion for guest engagement.
• An outgoing attitude.
• Proactive, reliable, and trustworthy.
• Ability to work under pressure.
• Significant emotional intelligence.
• Self-starter personality.

Responsibilities

• Present a positive and professional demeanor, as an ambassador for the Museum.
• Ensure guest satisfaction by providing superior customer service wherever you meet guests in the museum.
• Have a working knowledge of all museum exhibits to instruct guests and facilitate their experience sparking curiosity and inviting them to play.
• Assist guests in capturing the best photographic memories.
• Participate in and/or lead special events (e.g., school field trips, group visits, birthday parties, private rentals).
• Provide tours to guests or prospective group clients as requested by management.
• Maintain museum standards for cleanliness throughout the museum including bathrooms, retail shop, Smart Playroom, and outdoor entryway.
• Maintain the museum’s traffic flow.
• Serve as an ambassador of first impressions at the reception area, greet and direct guests, sell tickets, answer phones, and assist with merchandise and refunds.
• Restock the retail shop with merchandise ensuring displays meet brand standards.
• Engage with guests in the retail shop, answer questions, suggest products.
• Engage with guests in the Smart Playroom as they work to solve the puzzles!

Skills

Customer service

Communication skills

Interpersonal skills

Guest engagement

Outgoing personality

Professional demeanor

Emotional intelligence

Self-starter

Education

High School Diploma

Job description

Museum of Illusions in Atlanta is seeking an Illusion Expert to welcome guests, explain exhibits, and guide visitors through an engaging, playful experience. You will assist with museum operations, stock the shop, and help run events while maintaining brand standards.

Previous experience in arts or hospitality is a strong plus, and a high school diploma is required. Strong customer service, communication, and a proactive, reliable attitude are essential in this fast-paced, guest-focused