Guest Experience Ambassador

MOI Minneapolis LLC; Minneapolis (MN); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

401k

Retirement Plan

Commuter Benefit Account

Employee discounts at our museums!

Job summary

Museum of Illusions in Minneapolis is seeking an Illusion Expert to set the tone for guest experiences and facilitate interaction with exhibits for guests of all ages. You will also assist with museum operations and collaborate across departments to maintain brand standards.

You will greet guests, sell tickets, guide tours, assist with events, restock merchandise, and help ensure a safe, engaging environment that sparks curiosity and invites play.

Qualifications

• High School Diploma.
• 2 years of customer-facing experience.
• Experience in the arts, entertainment, attractions, performance or hospitality is a strong plus.
• Exceptional communication and interpersonal skills.
• Proactive, reliable, and trustworthy.

Responsibilities

• Willingness to perform the most effective role.
• Present a positive and professional demeanor, as an ambassador for the Museum.
• Ensure guest satisfaction by providing superior customer service wherever you meet guests in the museum!
• Have a working knowledge of all museum exhibits, to instruct guests and facilitate their experience sparking curiosity and inviting them to play
• Assist guests in capturing the best photographic memories.
• Participate in and/or lead special events (i.e., school field trips, group visits, birthday parties, private rentals).
• Provide tours to guests or prospective group clients as requested by management
• Maintain museum standards for cleanliness throughout the museum to include the bathrooms, the retail shop, Smart Playroom, and outdoor entryway.
• Maintain the museum’s traffic flow.
• Serve as an ambassador of first impressions at the reception area.
• Greet and direct guests in accordance with provided guidelines, sell tickets, answer phones, answer questions/provide guidance as needed, check out guests purchasing merchandise from the retail shop, process refunds and manage discount inquiries.
• Restock the retail shop with merchandise ensuring displays meet brand standards.
• Engage with guests in the retail shop, answer questions, suggest products.
• Engage with guests in the Smart Playroom as they work to solve the puzzles

Skills

Customer-facing experience

Arts/entertainment experience

Communication skills

Interpersonal skills

Guest engagement

Outgoing attitude

Self-starter

Emotional intelligence

Ability to work under pressure

Education

High School Diploma

Job description

Museum of Illusions in Minneapolis is seeking an Illusion Expert to set the tone for guest experiences and facilitate interaction with exhibits for guests of all ages. You will also assist with museum operations and collaborate across departments to maintain brand standards.

You will greet guests, sell tickets, guide tours, assist with events, restock merchandise, and help ensure a safe, engaging environment that sparks curiosity and invites play.