Illusion Expert

Museum of Illusions; Pittsburgh (Allegheny County); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

401k Retirement Plan

Commuter Benefit Account

Employee discounts at our museums!

Job summary

Museum of Illusions in Pittsburgh seeks an Illusion Expert to greet guests, explain exhibits, and guide experiences across all ages. You will engage visitors, assist with events, and help maintain brand standards throughout the museum.

Role involves selling tickets, answering questions, supporting school trips and private rentals, plus helping in retail and play areas. A strong customer service background and upbeat attitude are essential.

Qualifications

• High School Diploma required
• 2 years of customer-facing experience highly desired
• Experience in arts, entertainment, performance or hospitality is a strong plus
• Exceptional communication and interpersonal skills
• Passion for guest engagement
• Outgoing attitude
• Proactive, reliable, and trustworthy
• Ability to work under pressure
• Significant emotional intelligence
• Self-starter personality

Responsibilities

• Willingness to perform the most effective role
• Present a positive and professional demeanor, as an ambassador for the Museum
• Ensure guest satisfaction by providing superior customer service wherever you meet guests in the museum
• Know the exhibits to guide guests and spark curiosity
• Assist guests in capturing photographs
• Participate in or lead events (school trips, group visits, parties, private rentals)
• Provide tours to guests or group clients as requested
• Maintain museum cleanliness and brand standards across spaces
• Manage museum traffic flow
• Greet and direct guests at reception, sell tickets, answer phones, process refunds and discounts
• Restock and merchandise displays in the shop
• Engage with guests in the shop and in the Smart Playroom

Skills

Customer service

Interpersonal skills

Guest engagement

Communication

Emotional intelligence

Outgoing attitude

Education

High School Diploma

Job description

Candidate Profile and Focus

Attitude is everything! We are looking for open, hospitable, friendly, outgoing, and enthusiastic individuals who make every guest’s visit memorable! As an Illusion Expert you will set the tone for the guest experience, playing an integral role in the success of the Museum by facilitating interaction with the exhibits for guests of all ages. Additionally, you will monitor and assist with museum operations, and work cross-functionally in various areas of the museum to ensure guests’ needs are met and the museum is maintained to brand standards.

Primary Job Duties & Responsibilities

• Willingness to perform the most effective role.
• Present a positive and professional demeanor, as an ambassador for the Museum.
• Ensure guest satisfaction by providing superior customer service wherever you meet guests in the museum!
• Have a working knowledge of all museum exhibits, to instruct guests and facilitate their experience sparking curiosity and inviting them to play!
• Assist guests in capturing the best photographic memories.
• Participate in and/or lead special events (i.e., school field trips, group visits, birthday parties, private rentals).
• Provide tours to guests or prospective group clients as requested by management.
• Maintain museum standards for cleanliness throughout the museum to include the bathrooms, the retail shop, Smart Playroom, and outdoor entryway.
• Maintain the museum’s traffic flow.
• Serve as an ambassador of first impressions at the reception area. Greet and direct guests in accordance with provided guidelines, sell tickets, answer phones, answer questions/provide guidance as needed, check out guests purchasing merchandise from the retail shop, process refunds and manage discount inquiries.
• Restock the retail shop with merchandise ensuring displays meet brand standards.
• Engage with guests in the retail shop, answer questions, suggest products.
• Engage with guests in the Smart Playroom as they work to solve the puzzles!

Qualifications

• H i gh School Diploma
• 2 years of customer-facing experience highly desired
• Experience in the arts, entertainment, performance or hospitality industry is a strong plus
• Exceptional communication and interpersonal skills
• Passion for guest engagement
• An outgoing attitude
• Proactive, reliable, and trustworthy.
• Ability to work under pressure.
• Significant emotional intelligence.
• Self-starter personality.

Physical Requirements/Demands

• Must be able to use hands and fingers to type on a keyboard, use a laptop and other office equipment.
• Must be able to ascend/descend flights of stairs.
• Must be able to bend, stoop, kneel, crawl, crouch, and squat.
• Must be able to properly express oneself, exchange information, communicate and converse with diverse cultures, races, sexes and genders.
• Must be able to lift 25 lbs.
• Must be able to work both indoors and outdoors.
• Must be able to use sight to detect, determine, perceive, observe, inspect, and assess situations.
• Must be able to stand for the duration of your shift.

Perks and Benefits

• 401k Retirement Plan
• Commuter Benefit Account
• Employee discounts at our museums!

Company Statement

Museum of Illusions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.