Guest Experience Specialist – Illusion Exhibits

MOI Salt Lake LLC; Utah; On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

401k

Retirement Plan

Commuter Benefit Account

Employee discounts at our museums!

Job summary

Museum of Illusions in Utah seeks an Illusion Expert to set the tone for guest experiences, guiding interactions with exhibits for guests of all ages. You will monitor operations, assist across museum areas, and ensure branding standards are met.

The role emphasizes exceptional guest service, cross‑functional collaboration, and active participation in events and tours. Join a team dedicated to memorable, hands‑on experiences for visitors.

Qualifications

• High School Diploma.
• 2 years of customer-facing experience highly desired.
• Experience in the arts, entertainment, attractions, performance or hospitality industry is a strong plus.
• Exceptional communication and interpersonal skills.
• Outgoing, proactive, reliable and trustworthy.
• Ability to work under pressure.
• Significant emotional intelligence.
• Self-starter personality.

Responsibilities

• Willingness to perform the most effective role.
• Present a positive and professional demeanor as an ambassador for the Museum.
• Ensure guest satisfaction by providing superior customer service wherever you meet guests in the museum.
• Have a working knowledge of all museum exhibits to instruct guests and facilitate their experience.
• Assist guests in capturing the best photographic memories.
• Participate in and/or lead special events (e.g., school field trips, group visits, birthday parties, private rentals).
• Provide tours to guests or prospective group clients as requested by management.
• Maintain museum standards for cleanliness throughout the museum including bathrooms, retail shop, Smart Playroom, and outdoor entryway.
• Maintain the museum’s traffic flow and serve as an ambassador of first impressions at the reception area.
• Greet and direct guests, sell tickets, answer phones, check out guests for merchandise, process refunds and manage discounts.
• Restock the retail shop with merchandise and engage with guests in the shop and Smart Playroom.

Skills

Customer service

Communication

Interpersonal skills

Guest engagement

Education

High School Diploma

Job description

Museum of Illusions in Utah seeks an Illusion Expert to set the tone for guest experiences, guiding interactions with exhibits for guests of all ages. You will monitor operations, assist across museum areas, and ensure branding standards are met.

The role emphasizes exceptional guest service, cross‑functional collaboration, and active participation in events and tours. Join a team dedicated to memorable, hands‑on experiences for visitors.