Guest Experience Ambassador - Illusion Exhibits

Museum of Illusions; Pittsburgh (Allegheny County); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

401k Retirement Plan

Commuter Benefit Account

Employee discounts at our museums!

Job summary

Museum of Illusions in Pittsburgh seeks an Illusion Expert to greet guests, explain exhibits, and guide experiences across all ages. You will engage visitors, assist with events, and help maintain brand standards throughout the museum.

Role involves selling tickets, answering questions, supporting school trips and private rentals, plus helping in retail and play areas. A strong customer service background and upbeat attitude are essential.

Qualifications

• High School Diploma required
• 2 years of customer-facing experience highly desired
• Experience in arts, entertainment, performance or hospitality is a strong plus
• Exceptional communication and interpersonal skills
• Passion for guest engagement
• Outgoing attitude
• Proactive, reliable, and trustworthy
• Ability to work under pressure
• Significant emotional intelligence
• Self-starter personality

Responsibilities

• Willingness to perform the most effective role
• Present a positive and professional demeanor, as an ambassador for the Museum
• Ensure guest satisfaction by providing superior customer service wherever you meet guests in the museum
• Know the exhibits to guide guests and spark curiosity
• Assist guests in capturing photographs
• Participate in or lead events (school trips, group visits, parties, private rentals)
• Provide tours to guests or group clients as requested
• Maintain museum cleanliness and brand standards across spaces
• Manage museum traffic flow
• Greet and direct guests at reception, sell tickets, answer phones, process refunds and discounts
• Restock and merchandise displays in the shop
• Engage with guests in the shop and in the Smart Playroom

Skills

Customer service

Interpersonal skills

Guest engagement

Communication

Emotional intelligence

Outgoing attitude

Education

High School Diploma

Job description

Museum of Illusions in Pittsburgh seeks an Illusion Expert to greet guests, explain exhibits, and guide experiences across all ages. You will engage visitors, assist with events, and help maintain brand standards throughout the museum.

Role involves selling tickets, answering questions, supporting school trips and private rentals, plus helping in retail and play areas. A strong customer service background and upbeat attitude are essential.