Identity & Driver Credential Specialist I – Public Service

Georgia Department of Revenue; North Carolina; On-site; USD 29,000 - 35,000; Full time

Benefits offered by this job

Competitive compensation

Healthcare benefits

Paid holidays and time off

Retirement benefits

Job summary

Georgia Department of Driver Services (DDS) is seeking a dedicated Identity and Driver Credential Specialist 1 to support the issuance of driver credentials and identity services at our centers. You will interact with a diverse public, process applications, and issue credentials in compliance with state laws and procedures.

The role emphasizes accuracy, courtesy, and efficient service, with responsibilities spanning learner permits, license issuance, and identity card administration while

Qualifications

• Must be 18 years of age or older.
• High school diploma or GED required.
• Valid Georgia Class C driver’s license required and must be maintained while employed.
• At least 1 year of face-to-face customer service experience within the last five years.
• At least 1 year of face-to-face cash handling experience within the last five years.
• Comfortable working with computer and internet technology.

Responsibilities

• Assist citizens to ensure applications and records are completed accurately.
• Accompany drivers for commercial and non-commercial skill tests and evaluate adherence to Georgia laws.
• Conduct driving examinations for motorcycle and commercial licenses per state laws.
• Operate visual testing equipment.
• Accurately process payments via cash or credit cards.

Skills

Customer service

Cash handling

Education

High school diploma or GED

Tools

Computer literacy

Job description

Georgia Department of Driver Services (DDS) is seeking a dedicated Identity and Driver Credential Specialist 1 to support the issuance of driver credentials and identity services at our centers. You will interact with a diverse public, process applications, and issue credentials in compliance with state laws and procedures.

The role emphasizes accuracy, courtesy, and efficient service, with responsibilities spanning learner permits, license issuance, and identity card administration while