IDD Residential Program Manager

ViaQuest; Ohio; On-site; USD 41,000 - 62,000; Full time

Benefits offered by this job

Paid training

Benefits package

Employee discount

Paid time off

Referral bonus

Job summary

ViaQuest is hiring a Residential Services Program Manager in Ohio. The role oversees coordination of services for individuals with developmental disabilities, supervising Direct Support Professionals and ensuring quality care.

Responsibilities include collaboration with the care team, use of behavior support strategies, and maintaining exceptional customer service for clients and families. On-site role with full-time hours and on-call requirements.

Qualifications

• High school diploma/GED and 3 years of experience in developmental disabilities or related field.
• Bachelor's or Master's degree in a related field preferred.
• Strong customer service and communication skills.
• Supervisory or management experience.

Responsibilities

• Ensure individuals receive quality services and are engaged with the community.
• Coordinate and manage services and supports including medical appointments and benefits.
• Use behavioral health interventions to improve outcomes for individuals served.
• Assist in development of behavior support strategies and train staff on implementation.
• Collaborate with service team to ensure clear communication and customer service.
• Supervise Direct Support Professionals and ensure thorough training and quality service.
• Monitor staffing hours to ensure appropriate services and shift coverage.
• Provide excellent customer service to individuals, families/guardians, and county board.

Skills

Customer service

Supervisory experience

Communication skills

Education

High school diploma/GED

Bachelor's or Master's degree

Job description

Residential Services Program Manager

A Great Opportunity /$48,000 per year / Full Time/ On Call required

At ViaQuest Residential Services we provide quality support and services to individuals with developmental disabilities in their homes.

Responsibilities may include:

• Ensure that the individuals we serve are receiving quality services and are engaged with the community.
• Coordinate and manage all services and supports for the individuals served, including medical appointments, household management, behavior management, financial services, benefits, etc.
• Use behavioral health interventions to improve outcomes for individuals served.
• Assist in the ongoing development of behavior support strategies and ensuring the implementation of these strategies, including providing training and assessing the effectiveness of the behavior support.
• Collaborate with all members of the individuals’ service team to ensure great communication and customer service is in place.
• Supervise Direct Support Professionals and make sure they are thoroughly trained and providing the best possible services.
• Monitor staffing hours to ensure appropriate services are provided and coverage is in place for all shifts.
• Provide great customer service to individuals served, families/guardians, the county board, and all members of the service team.

Requirements for this position include:

• High school diploma/GED and 3 years of experience in the field of developmental disabilities is required or Bachelors’ or Masters’ level degree in a related field.
• Strong customer service and communication skills.
• Supervisory or management experience.

What ViaQuest can offer you:

• Paid training.
• Benefit package for full-time employees (including medical, vision, dental, disability and life insurance and a 401k).
• Employee discount program.
• Paid-time off.
• Employee referral bonus program.

About ViaQuest Residential Services

To learn more about ViaQuest Residential Services please visit

http://www.viaquestinc.com/specialized-services/residential-services/

From Our Employees To You

http://careers.viaquestinc.com/viaquest-culture-of-choice/