Residential Program Manager- IDD Services

ViaQuest; Bethesda (OH); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Paid training

Benefits package including medical,视on

401k

Job summary

ViaQuest Residential Services is hiring for a Full Time On-Call position in Ohio. The role involves coordinating services for individuals with developmental disabilities and ensuring quality community engagement.

Responsibilities include supervising staff, managing schedules, and maintaining strong communication with families, guardians, and county partners. A strong emphasis on customer service and behavioral support strategies is required.

Qualifications

• High school diploma or GED required with 3 years in developmental disabilities.
• Bachelor's or Master's degree in a related field preferred or required.
• Strong customer service and communication skills are essential.

Responsibilities

• Ensure individuals receive quality services and participate in the community.
• Coordinate and manage services for individuals served, including medical appointments and activities of daily living.
• Use behavioral health interventions to improve outcomes for individuals served.
• Assist in developing and implementing behavior support strategies and assess effectiveness.
• Collaborate with the service team to ensure effective communication and customer service.
• Supervise Direct Support Professionals and ensure they are trained adequately.
• Monitor staffing hours to ensure coverage for all shifts.
• Provide excellent service to individuals, families/guardians, and the county board.

Skills

Customer service

Communication

Supervisory experience

Time management

Decision making

Education

High school diploma or GED

Bachelor's degree in related field

Master's degree in related field

Job description

A Great Opportunity /$50,000 per year / Full Time/ On Call required

At ViaQuest Residential Services we provide quality support and services to individuals with developmental disabilities in their homes.

Responsibilities may include:

• Ensure that the individuals we serve are receiving quality services and are engaged with the community.
• Coordinate and manage all services and supports for the individuals served, including medical appointments, household management, behavior management, financial services, benefits, etc.
• Use behavioral health interventions to improve outcomes for individuals served.
• Assist in the ongoing development of behavior support strategies and ensuring the implementation of these strategies, including providing training and assessing the effectiveness of the behavior support.
• Collaborate with all members of the individuals’ service team to ensure great communication and customer service is in place.
• Supervise Direct Support Professionals and make sure they are thoroughly trained and providing the best possible services.
• Monitor staffing hours to ensure appropriate services are provided and coverage is in place for all shifts.
• Provide great customer service to individuals served, families/guardians, the county board, and all members of the service team.

Requirements for this position include:

• High school diploma/GED and 3 years of experience in the field of developmental disabilities is required or Bachelors’ or Masters’ level degree in a related field.
• Strong customer service and communication skills.
• Supervisory or management experience.
• Displays strong communication skills and possess excellent decision-making and time-management skills.

What ViaQuest can offer you:

• Paid training.
• Benefit package for full-time employees (including medical, vision, dental, disability and life insurance and a 401k).