IDD Residential Program Manager

Day & Employment Services; Dayton (OH); On-site; USD 43,000 - 53,000; Full time

Benefits offered by this job

Paid training

Healthcare benefits

401k

Job summary

ViaQuest Residential Services is seeking a full‑time on‑call capable supervisor to coordinate and oversee services for individuals with developmental disabilities in the Dayton area.

You will lead direct support professionals, manage scheduling, and ensure high‑quality care and communication with families and boards. A strong background in customer service and supervision is essential for success in this role.

Qualifications

• High school diploma/GED with 3 years of experience in developmental disabilities or a related field.
• Bachelor’s or Master’s degree in a related field may substitute experience.
• Strong customer service and communication skills.
• Supervisory or management experience required.
• Strong communication, decision‑making and time‑management skills.

Responsibilities

• Ensure individuals served receive quality services and community engagement.
• Coordinate and manage all services and supports for individuals served.
• Use behavioral health interventions to improve outcomes.
• Develop and assess behavior support strategies and provide training.
• Collaborate with the service team to ensure clear communication and customer service.
• Supervise Direct Support Professionals and ensure training and quality of care.
• Monitor staffing hours to provide appropriate services and shift coverage.
• Provide excellent customer service to individuals, families/guardians, and county boards.

Skills

Customer service

Communication

Supervisory experience

Time management

Decision making

Education

High school diploma/GED

Bachelor's or Master’s degree

Job description

A Great Opportunity /$48,000 per year / Full Time/ On Call required

At ViaQuest Residential Services we provide quality support and services to individuals with developmental disabilities in their homes. make a difference in the lives of the individuals we serve!

Responsibilities may include:

• Ensure that the individuals we serve are receiving quality services and are engaged with the community.
• Coordinate and manage all services and supports for the individuals served, including medical appointments, household management, behavior management, financial services, benefits, etc.
• Use behavioral health interventions to improve outcomes for individuals served.
• Assist in the ongoing development of behavior support strategies and ensuring the implementation of these strategies, including providing training and assessing the effectiveness of the behavior support.
• Collaborate with all members of the individuals’ service team to ensure great communication and customer service is in place.
• Supervise Direct Support Professionals and make sure they are thoroughly trained and providing the best possible services.
• Monitor staffing hours to ensure appropriate services are provided and coverage is in place for all shifts.
• Provide great customer service to individuals served, families/guardians, the county board, and all members of the service team.

Requirements for this position include:

• High school diploma/GED and 3 years of experience in the field of developmental disabilities is required or Bachelors’ or Masters’ level degree in a related field.
• Strong customer service and communication skills.
• Supervisory or management experience.
• Displays strong communication skills and possess excellent decision-making and time-management skills.

What ViaQuest can offer you:

• Paid training.
• Benefit package for full-time employees (including medical, vision, dental, disability and life insurance and a 401k).