Youth Respite Program Manager

ViaQuest, Inc.; Perrysburg (OH); On-site; USD 43,000 - 53,000; Full time

Benefits offered by this job

Paid training

Insurance (medical, vision, dental, 장애

Job summary

ViaQuest, Inc. seeks a Youth Program Manager to oversee residential services for individuals with developmental disabilities in Perrysburg, OH. You will coordinate services, supervise staff, and ensure community engagement.

The role requires strong customer service and communication skills, supervisory experience, and the ability to handle multiple tasks, including medical appointments, behavior support, and family communication. On-call responsibilities are included.

Qualifications

• High school diploma or GED required; bachelor’s degree in social services or related field preferred.
• At least two years of experience in developmental disabilities, preferably in residential services.
• May substitute I/DD experience with at-risk youth experience.
• Strong customer service and communication skills.
• Supervisory or management experience.
• Good decision-making and time-management abilities.

Responsibilities

• Ensure individuals receive quality services and community engagement.
• Coordinate and manage all services and supports for individuals served, including medical appointments, household management, behavior management, financial services, benefits, etc.
• Use behavioral health interventions to improve outcomes for individuals served.
• Assist in development and implementation of behavior support strategies and training.
• Collaborate with service team to ensure strong communication and customer service.
• Supervise Direct Support Professionals and ensure thorough training and high-quality service.
• Monitor staffing hours to ensure appropriate services and coverage for all shifts.
• Provide excellent customer service to individuals served, families/guardians, the county board, and service team.

Skills

Customer service

Communication

Supervisory experience

Management

Education

High School Diploma or GED

Bachelor’s degree preferred

Job description

Youth Program Manager

/ $48,000 per year / Full Time/ On Call Required

At ViaQuest Residential Services we provide quality support and services to individuals with developmental disabilities in their homes.

A Great Opportunity

Responsibilities may include:

• Ensure that the individuals we serve are receiving quality services and are engaged with the community.
• Coordinate and manage all services and supports for the individuals served, including medical appointments, household management, behavior management, financial services, benefits, etc.
• Use behavioral health interventions to improve outcomes for individuals served.
• Assist in the ongoing development of behavior support strategies and ensuring the implementation of these strategies, including providing training and assessing the effectiveness of the behavior support.
• Collaborate with all members of the individuals’ service team to ensure great communication and customer service is in place.
• Supervise Direct Support Professionals and make sure they are thoroughly trained and providing the best possible services.
• Monitor staffing hours to ensure appropriate services are provided and coverage is in place for all shifts.
• Provide great customer service to individuals served, families/guardians, the county board, and all members of the service team.

Requirements for this position include:

• High school diploma/GED is required, four-year degree in social services or related field is preferred.
• A minimum of two years of experience in the field of developmental disabilities preferably within residential services.
• May substitute I/DD experience with at-risk youth experience or a combination of the 2.
• Strong customer service and communication skills.
• Supervisory or management experience.
• Displays strong communication skills and possess excellent decision-making and time-management skills.

What ViaQuest can offer you:

• Paid training.
• Benefit package for full-time employees (including medical, vision, dental, disability and life insurance and a 401k).
• Employee discount program.
• Paid-time off.
• Employee referral bonus program.

About ViaQuest Residential Services

To learn more about ViaQuest Residential Services please visit http://www.viaquestinc.com/specialized-services/residential-services/