Developmental Disabilities Program Manager

ViaQuest; Akron (OH); On-site; USD 43,000 - 53,000; Full time

Benefits offered by this job

Paid training

Benefits package (medical, vision, 401

Job summary

ViaQuest Residential Services provides quality support to individuals with developmental disabilities in their homes. This role is full-time and on-call, with a posted salary of $48,000 per year. Responsibilities include coordinating services, supervising staff, and ensuring high-quality client outcomes.

The ideal candidate will have at least 3 years in the field, a related degree preferred, and strong customer service and communication skills to collaborate with families and the service team.

Qualifications

• 3 years of experience in developmental disabilities field required.
• High school diploma/GED required; degree preferred.
• Strong customer service and communication skills.
• Supervisory or management experience.
• Excellent decision-making and time-management abilities.

Responsibilities

• Coordinate and manage all services for individuals served, including medical appointments and daily living tasks.
• Monitor and ensure quality services and community engagement for individuals served.
• Supervise Direct Support Professionals and ensure thorough training.
• Use behavioral health techniques to improve outcomes and support behavior plans.
• Collaborate with the service team to maintain clear communication and service quality.

Skills

Customer service

Communication

Supervisory experience

Time management

Decision making

Education

Bachelor's or Master's degree in a related field (preferred)

Job description

A Great Opportunity / $48,000 per year / Full Time / On Call Required

At ViaQuest Residential Services we provide quality support and services to individuals with developmental disabilities in their homes.

Responsibilities may include:

• Ensure that the individuals we serve are receiving quality services and are engaged with the community.
• Coordinate and manage all services and supports for the individuals served, including medical appointments, household management, behavior management, financial services, benefits, etc.
• Use behavioral health interventions to improve outcomes for individuals served.
• Assist in the ongoing development of behavior support strategies and ensuring the implementation of these strategies, including providing training and assessing the effectiveness of the behavior support.
• Collaborate with all members of the individuals’ service team to ensure great communication and customer service is in place.
• Supervise Direct Support Professionals and make sure they are thoroughly trained and providing the best possible services.
• Monitor staffing hours to ensure appropriate services are provided and coverage is in place for all shifts.
• Provide great customer service to individuals served, families/guardians, the county board, and all members of the service team.

Requirements for this position include:

• High school diploma/GED and 3 years of experience in the field of developmental disabilities is required.
• Bachelors’ or Masters’ level degree in a related field is preferred.
• Strong customer service and communication skills.
• Supervisory or management experience.
• Displays strong communication skills and possess excellent decision-making and time-management skills.

What ViaQuest can offer you:

• Paid training.
• Benefit package for full-time employees (including medical, vision, dental, disability and life insurance and a 401k).