Residential Program Manager

Day & Employment Services; Cincinnati (OH); On-site; USD 41,000 - 55,000; Full time

Benefits offered by this job

Paid training

401k

Job summary

ViaQuest Residential Services is hiring to provide quality support to individuals with developmental disabilities in their homes. The role involves coordinating services, supervising Direct Support Professionals, and ensuring excellent customer service to families and stakeholders.

Requirements include a high school diploma or GED with 3 years of related experience, or a related degree. Strong communication, leadership, and time-management skills are essential.

Qualifications

• High school diploma/GED with 3 years' experience in developmental disabilities or higher degree.
• Strong customer service and communication skills.
• Supervisory or management experience.
• Excellent decision-making and time-management skills.

Responsibilities

• Ensure individuals receive quality services and are engaged with the community.
• Coordinate and manage all services and supports for individuals served, including medical appointments, household management, behavior management, financial services, benefits, etc.
• Use behavioral health interventions to improve outcomes for individuals served.
• Develop and assess behavior support strategies and provide training on their implementation.
• Collaborate with service team for strong communication and customer service.
• Supervise Direct Support Professionals and ensure thorough training and quality of service.
• Monitor staffing hours to ensure appropriate services and coverage for all shifts.
• Provide excellent customer service to individuals, families/guardians, county board, and service team.

Skills

Customer service

Communication

Time management

Supervisory experience

Leadership

Education

High school diploma or GED

Bachelor's or Master's degree in related field

Job description

A Great Opportunity /$48,000 per year / Full Time/ On Call required

At ViaQuest Residential Services we provide quality support and services to individuals with developmental disabilities in their homes.

Responsibilities may include:

• Ensure that the individuals we serve are receiving quality services and are engaged with the community.
• Coordinate and manage all services and supports for the individuals served, including medical appointments, household management, behavior management, financial services, benefits, etc.
• Use behavioral health interventions to improve outcomes for individuals served.
• Assist in the ongoing development of behavior support strategies and ensuring the implementation of these strategies, including providing training and assessing the effectiveness of the behavior support.
• Collaborate with all members of the individuals’ service team to ensure great communication and customer service is in place.
• Supervise Direct Support Professionals and make sure they are thoroughly trained and providing the best possible services.
• Monitor staffing hours to ensure appropriate services are provided and coverage is in place for all shifts.
• Provide great customer service to individuals served, families/guardians, the county board, and all members of the service team.

Requirements for this position include:

• High school diploma/GED and 3 years of experience in the field of developmental disabilities is required or Bachelors’ or Masters’ level degree in a related field.
• Strong customer service and communication skills.
• Supervisory or management experience.
• Displays strong communication skills and possess excellent decision-making and time-management skills.

What ViaQuest can offer you:

• Paid training.
• Benefit package for full-time employees (including medical, vision, dental, disability and life insurance and a 401k).

A Great Opportunity /$48,000 per year / Full Time/ On Call required

At ViaQuest Residential Services we provide quality support and services to individuals with developmental disabilities in their homes.

Responsibilities may include:

• Ensure that the individuals we serve are receiving quality services and are engaged with the community.
• Coordinate and manage all services and supports for the individuals served, including medical appointments, household management, behavior management, financial services, benefits, etc.
• Use behavioral health interventions to improve outcomes for individuals served.
• Assist in the ongoing development of behavior support strategies and ensuring the implementation of these strategies, including providing training and assessing the effectiveness of the behavior support.
• Collaborate with all members of the individuals’ service team to ensure great communication and customer service is in place.
• Supervise Direct Support Professionals and make sure they are thoroughly trained and providing the best possible services.
• Monitor staffing hours to ensure appropriate services are provided and coverage is in place for all shifts.
• Provide great customer service to individuals served, families/guardians, the county board, and all members of the service team.

Requirements for this position include:

• High school diploma/GED and 3 years of experience in the field of developmental disabilities is required or Bachelors’ or Masters’ level degree in a related field.
• Strong customer service and communication skills.
• Supervisory or management experience.
• Displays strong communication skills and possess excellent decision-making and time-management skills.

What ViaQuest can offer you:

• Paid training.
• Benefit package for full-time employees (including medical, vision, dental, disability and life insurance and a 401k).