IDD Residential Care Operations Lead

Kids for the Future; Sioux Falls (SD); On-site; USD 52,000 - 76,000; Full time

Job summary

Vista Care is seeking a Residential Manager to lead operations across multiple residential sites, ensuring person-centered support, staff performance, and regulatory compliance. This role reports to the Area Director and drives a positive workplace culture for direct care teams.

The position emphasizes oversight of ISP development, budget management, recruitment, and quality reviews, with a focus on maintaining high standards of care in a dynamic environment.

Qualifications

• High School Diploma or GED required; valid driver’s license; successful background check.
• 3+ years supervisory/managerial experience in human services preferred.
• 2+ years Direct Support Professional (DSP) or disability services experience preferred.
• Bachelor’s degree preferred; 5+ years relevant experience accepted in lieu of degree.
• CPR, First Aid, Medication Administration, and CPI Training to be completed within 30 Days.
• Physical ability to lift 50+ lbs; flexible schedule and inter-site travel across regions.

Responsibilities

• Direct day-to-day operations and oversee site upkeep in partnership with Maintenance and Operations.
• Manage budgets, balance sheet reconciliation, expense reporting, and grocery audits.
• Lead preparation for internal quality reviews and external regulatory audits (e.g., BALC, BQM, OIG, Ligas, ISSA).
• Supervise, coach, and evaluate Residential Supervisors and DSPs.
• Lead recruitment, onboarding, site orientation, timecard approvals, and annual performance evaluations.
• Foster employee engagement and inclusive workplace culture.
• Oversee ISPs and service planning; participate in intake assessments and transitions.
• Serve as primary liaison to families, guardians, care teams, and external providers.
• Act as primary escalation point for client or facility emergencies; enforce rights and confidentiality.

Skills

Critical thinking

Budget tracking

Crisis de-escalation

Conflict resolution

High-stress adaptability

Education

High School Diploma or GED

Bachelor’s degree preferred

Job description

Vista Care is seeking a Residential Manager to lead operations across multiple residential sites, ensuring person-centered support, staff performance, and regulatory compliance. This role reports to the Area Director and drives a positive workplace culture for direct care teams.

The position emphasizes oversight of ISP development, budget management, recruitment, and quality reviews, with a focus on maintaining high standards of care in a dynamic environment.