Residential Shift Supervisor — Lead Care & Operations

Kids for the Future; Prairie du Chien (WI); On-site; USD 25,000 - 37,000; Full time

Job summary

Vista Care is seeking a Residential Shift Supervisor to oversee daily operations at assigned residential locations, ensuring smooth, compliant service delivery during shifts. You will mentor DSP staff, provide training and skill assessments, and model Vista Care values while maintaining safety and quality care standards.

The role emphasizes supervising staff, coordinating with the Residential Manager, and supporting medication distribution and ISPs/BSPs adherence.

Qualifications

• Must be at least 18 years of age.
• One year+ experience as a caregiver or direct support professional preferred.
• Previous experience in residential services, support with individuals with disabilities, customer service, and/or human services fields preferred.
• One year+ experience as a direct supervisor or manager of others preferred.
• Critical and effective decision making is essential.
• Ability to work independently.
• Ability to supervise and manage others while ensuring the best possible care and support is provided to individuals.
• Must have a valid driver’s license.
• Successful completion of a caregiver background check required.
• Proficiency with computer technology

Responsibilities

• Provides operational oversight and supervision for assigned residential locations during scheduled shifts and is responsible for all administrative and program duties under the direction of the Residential Manager.
• Maintains, adheres to, and communicates company policies and procedures.
• Develops and maintains an effective communication relationship with staff members and is responsible for communication to staff regarding changes impacting the individuals supported, company communications, and other relevant information obtained through leadership, emails, etc.
• Reviews DSP attendance and responsible for the tracking of DSP attendance in accordance with established attendance policy guidelines
• Reviews and tracks medications errors in partnership with the quality team and participates in quality improvement initiatives as needed.
• Ensures adherence to driving policy and procedures and works in partnership with the Residential Manager to monitor company vehicle maintenance and operation.
• Provides corrective action, coaching, and mentorship to staff as needed in partnership with the Residential Manager and HR team
• May assist the nursing team with the distribution of medications to homes and other medication related activities.
• Oversees the smooth transition from one shift to another.
• Collaborates and partners with the scheduling team on staffing plans and needs for assigned residences.
• Provides directed and required training, mentorship, and skills assessments on a regular cadence to DSP staff including but not limited to Medication Training.
• Ensure staff adherence to ISPs and BSPs, meeting medical, physical, psychological, and social needs and collaborates with the Residential Manager to develop and review ISPs/BSPs
• Provides crisis behavioral intervention and debriefing support to DSP’s following a crisis.
• Assists with the orientation and onboarding of new DSPs to their assigned residential locations.
• Be knowledgeable of prevention of abuse, neglect, and misappropriation of property, and self-abuse. Understands how to respond per company policies and procedures and mandatory reporting laws.
• Ensures employee and individual rights are adhered to including the right to complain without fear of retribution.
• Reviews the availability of on-site supplies and coordinates with Residential Manager on needs. Additionally maintains accurate financial records for the appropriate supplies, groceries, and household item needs in compliance with Vista Care policies.
• May provide direct care and support to individuals as needed.
• Under the direction of the Residential Manager and in partnership with the scheduling team, ensures that all residential locations assigned have the appropriate staffing coverage and fills in gaps as needed to ensure proper ratios are maintained.
• Conducts monthly program inspections and audits.
• Performs other duties as assigned.

Skills

Leadership

Staff supervision

Decision making

Organizational skills

Interpersonal skills

Time management

Education

High School Diploma, GED, or equivalent

College or university degree preferred

CPR certification preferred

NADSP Front line Supervisor Training or leadership training within 6 months

Job description

Vista Care is seeking a Residential Shift Supervisor to oversee daily operations at assigned residential locations, ensuring smooth, compliant service delivery during shifts. You will mentor DSP staff, provide training and skill assessments, and model Vista Care values while maintaining safety and quality care standards.

The role emphasizes supervising staff, coordinating with the Residential Manager, and supporting medication distribution and ISPs/BSPs adherence.