Residential Manager

Kids for the Future; Sioux Falls (SD); On-site; USD 52,000 - 76,000; Full time

Job summary

Vista Care is seeking a Residential Manager to lead operations across multiple residential sites, ensuring person-centered support, staff performance, and regulatory compliance. This role reports to the Area Director and drives a positive workplace culture for direct care teams.

The position emphasizes oversight of ISP development, budget management, recruitment, and quality reviews, with a focus on maintaining high standards of care in a dynamic environment.

Qualifications

• High School Diploma or GED required; valid driver’s license; successful background check.
• 3+ years supervisory/managerial experience in human services preferred.
• 2+ years Direct Support Professional (DSP) or disability services experience preferred.
• Bachelor’s degree preferred; 5+ years relevant experience accepted in lieu of degree.
• CPR, First Aid, Medication Administration, and CPI Training to be completed within 30 Days.
• Physical ability to lift 50+ lbs; flexible schedule and inter-site travel across regions.

Responsibilities

• Direct day-to-day operations and oversee site upkeep in partnership with Maintenance and Operations.
• Manage budgets, balance sheet reconciliation, expense reporting, and grocery audits.
• Lead preparation for internal quality reviews and external regulatory audits (e.g., BALC, BQM, OIG, Ligas, ISSA).
• Supervise, coach, and evaluate Residential Supervisors and DSPs.
• Lead recruitment, onboarding, site orientation, timecard approvals, and annual performance evaluations.
• Foster employee engagement and inclusive workplace culture.
• Oversee ISPs and service planning; participate in intake assessments and transitions.
• Serve as primary liaison to families, guardians, care teams, and external providers.
• Act as primary escalation point for client or facility emergencies; enforce rights and confidentiality.

Skills

Critical thinking

Budget tracking

Crisis de-escalation

Conflict resolution

High-stress adaptability

Education

High School Diploma or GED

Bachelor’s degree preferred

Job description

• Job Category intellectual and developmental disabilities, manager , residential services
• Employee Type FT Exempt
• Required Degree High school
• Travel 10%
• Manage Others Yes

Contact information

Description

Job Title: Residential Manager

Department: Operations

Reports To: Area Director

FLSA Status: Exempt / Full-Time

Position Overview

The Residential Manager leads operational excellence, quality care, and staff performance across assigned residential locations. Reporting directly to the Area Director, this role ensures person-centered support for all individuals, foster a positive workplace culture for direct care teams, and guarantees full compliance with regulatory, state, and organizational standards.

Key Responsibilities

Direct day-to-day operations and physical upkeep of assigned residential sites in partnership with Maintenance and Operations teams.

Manage site and individual program funds, including budget adherence, balance sheet reconciliation, expense reporting, and grocery audits.

Lead preparation and compliance for internal quality reviews and external regulatory audits (e.g., BALC, BQM, OIG, Ligas, ISSA).

Supervise, coach, and evaluate Residential Supervisors and Direct Support Professionals (DSPs).

Lead recruitment, onboarding, site orientation, timecard approvals, and annual performance evaluations.

Facilitate employee engagement and retention strategies to cultivate an inclusive, welcoming work environment.

Individual Care & Service Planning

Oversee the development, implementation, and continuous monitoring of Interdisciplinary Service Plans (ISPs).

Participate in intake assessments, referral reviews, and client transitions into residential programs.

Act as primary operational liaison for families, guardians, interdisciplinary care teams, and external healthcare providers.

Safety, Compliance & Emergency Response

Serve as the primary site escalation point for client or facility emergencies, providing immediate direction and reporting to executive leadership.

Enforce human rights policies, client rights, confidentiality, and professional boundaries across all programs.

Qualifications & Requirements

Experience & Skills

Required: High School Diploma or GED; valid driver’s license; successful background check.

Preferred Experience:

3+ years in a supervisory or managerial role within human services.

2+ years of experience as a Direct Support Professional (DSP) or in disability services.

Core Competencies: Strong critical thinking, budget tracking, crisis de-escalation, conflict resolution, and high-stress adaptability.

Education & Certifications

Degree: Bachelor’s degree in Social Work, Human Services, or related field preferred (5+ years of relevant experience accepted in lieu of degree).

Required Training Trajectory (Post-Hire):

Within 30 Days: CPR, First Aid, Medication Administration, and CPI Training.

Physical Requirements & Working Conditions

Physical Capability: Ability to lift, push, or pull 50+ lbs routinely to assist individuals with transfers and physical mobility.

Schedule & Travel: Flexible availability required, including evenings, weekends, holidays, and on-call rotation. Inter-site travel required across designated regions.

About Vista Care

At Vista Care, our core belief is simple: People matter.

As a leader in providing high-quality residential services, we are dedicated to our vision— "Vista Care-Best Care" —where we aim to set the standard for excellence in the support we provide. Our mission is to serve more people better, ensuring every individual we support is kept at the heart of our actions.

When you join our team, you become part of a culture rooted in our eight core values: Balance, Excellence, Success, Tradition, Communication, Adaptation, Respect, and Encouragement. We don’t just offer jobs; we offer careers defined by growth, purpose, and a commitment to helping individuals with (IDD) live their best lives.