ICU Patient Flow Coordinator

Beth Israel Lahey Health; Boston (MA); On-site; USD 43,000 - 57,000; Full time

Job summary

Beth Israel Lahey Health in Boston, MA, seeks an Administrative Support role for the MICU/SICU to help coordinate patient flow, admissions, discharges, and transfers in collaboration with nurses and clinicians.

You will greet patients and families, answer calls, and use unit information systems to input data, track equipment, and support daily operations, with a focus on service quality and timely communication.

Qualifications

• 0-1 years related work experience.
• High School diploma or GED required.

Responsibilities

• Facilitates patient flow through the unit.
• Coordinates admissions with admitting, nursing staff and admission facilitator.
• Assists providers and ensures availability of needed supplies.
• Obtains and communicates information for requested tests and procedures.
• Coordinates registration process for established protocols.
• Answers patient call lights in a timely manner and responds within scope of role, following BIDMC Call Light Standards of Practice.
• Greets and directs patients, families, visitors and staff.
• Identifies self and provides informative, non-clinical information when requested by patients, families, staff or visitors.
• Utilizes all available information systems that support unit based operations such as provider order entry, bed tracking, nursing call system, as directed ensuring timeliness of response and accuracy of data input.
• Serves as a point person for resolution of IS issues.
• Maintains basic competency in trouble shooting printer/copier/fax issues.
• Ensures patients are properly charged for equipment, supplies and outside purchases.
• Coordinates special purchase for patient care needs (e.g. specialty beds).
• Ensures that all equipment in the unit is adequately maintained.
• Maintains equipment logs.
• Performs/monitors activities related to JCAHO.
• Manages the unit based patient valuable program.
• Investigates lost belongings, maintains tracking logs and provides detailed summary as requested.
• Reports unresolved losses to Operations Coordinator.

Skills

Customer service

Data entry

Phone etiquette

Electronic systems

Education

Associate’s degree preferred

Tools

Provider order entry

Bed tracking

Nursing call system

Job description

Beth Israel Lahey Health in Boston, MA, seeks an Administrative Support role for the MICU/SICU to help coordinate patient flow, admissions, discharges, and transfers in collaboration with nurses and clinicians.

You will greet patients and families, answer calls, and use unit information systems to input data, track equipment, and support daily operations, with a focus on service quality and timely communication.