ICU Patient Flow & Liaison Coordinator

Beth Israel Deaconess Medical Center, Inc.; United States; On-site; USD 29,000 - 39,000; Full time

Job summary

Beth Israel Deaconess Medical Center is seeking a patient services coordinator to support unit operations and patient flow. You will liaise with patients, families, visitors and clinicians, coordinating admissions, discharges, transfers, and daily patient movements with nursing staff.

Responsibilities include using information systems for bed tracking and order entry, greeting and guiding patients, and ensuring timely communication of test requests and important updates.

Qualifications

• High School diploma or GED required. Associate's degree preferred.
• 0-1 years related work experience required.
• Prior customer service experience.
• Basic familiarity with computers.
• Ability to navigate at a basic level within web-based applications.

Responsibilities

• Facilitates patient flow through the unit.
• Coordinates admissions with admitting, nursing staff and admission facilitator.
• Assists providers and ensures availability of needed supplies.
• Obtains and communicates information for requested tests and procedures.
• Coordinates registration process for established protocols.
• Answers patient call lights in a timely manner and responds within scope of role, following BIDMC Call Light Standards of Practice.
• Greets and directs patients, families, visitors and staff.
• Utilizes information systems supporting unit operations (bed tracking, nurse call, etc.).
• Serves as a point person for resolution of IS issues.
• Maintains basic equipment troubleshooting skills.
• Maintains equipment logs and records relevant to patient care.

Skills

Customer service

Basic computer skills

English communication

Teamwork

Problem solving

Education

High School diploma or GED

Associate's degree preferred

Tools

Provider order entry systems

Bed tracking systems

Nursing call system

Job description

Beth Israel Deaconess Medical Center is seeking a patient services coordinator to support unit operations and patient flow. You will liaise with patients, families, visitors and clinicians, coordinating admissions, discharges, transfers, and daily patient movements with nursing staff.

Responsibilities include using information systems for bed tracking and order entry, greeting and guiding patients, and ensuring timely communication of test requests and important updates.