ICU Health Unit Coordinator: Patient-Centric Support

Northwestern Medicine; Winfield (IL); On-site; USD 25,000 - 33,000; Part time

Benefits offered by this job

Tuition reimbursement

Loan forgiveness

401(k) matching

Lifecycle benefits

Job summary

Northwestern Medicine is seeking a Health Unit Coordinator for the Medical-ICU unit on a part-time daytime schedule. The role includes unit-based reception, medical records handling, patient registration, and coordinating with nursing staff to maintain smooth patient flow.

The ideal candidate provides excellent customer service, communicates clearly in English, and can prioritize tasks under pressure while maintaining patient confidentiality.

Qualifications

• High School Diploma or GED required.
• Basic computer knowledge required.
• Strong English verbal and written communication.
• Ability to determine when interpreter services are needed.
• Excellent customer service skills required.
• One year of experience in a clinical setting preferred.

Responsibilities

• Provides unit-based reception and clerical support.
• Registers patients and handles medical records.
• Coordinates with nurses and managers to manage workflow.
• Answers questions and guides patients and families.
• Maintains patient information and protects privacy.
• Works with other departments to improve service.

Skills

Excellent customer service skills

English communication skills

Basic computer knowledge

Interpreter needs assessment

Education

High School Diploma or GED equivalent

Job description

Northwestern Medicine is seeking a Health Unit Coordinator for the Medical-ICU unit on a part-time daytime schedule. The role includes unit-based reception, medical records handling, patient registration, and coordinating with nursing staff to maintain smooth patient flow.

The ideal candidate provides excellent customer service, communicates clearly in English, and can prioritize tasks under pressure while maintaining patient confidentiality.