ICT Systems Technician Level I

Post University; Waterbury (CT); On-site; USD 38,000 - 52,000; Full time

Job summary

Post University in Waterbury, CT seeks an ICT Systems Technician – Level I to deliver frontline technical support to faculty, staff, and students. The role spans offices, classrooms, public areas, and residence halls, with emphasis on service quality and timely issue resolution.

Responsibilities include AV setup, device configuration in AD/Azure, ticketing, and lab management. A bachelor’s degree is preferred, with 1–2 years ICT experience recommended. Mon–Fri rotation, on-site in Waterbury.

Qualifications

• Bachelor’s degree preferred or equivalent experience.
• 1–2 years ICT support experience preferred.
• Ability to work with staff, faculty, and students in varied environments.
• Strong customer service orientation and professional demeanor.
• Proficiency with Windows and iOS desktops and Office 365/Azure knowledge.

Responsibilities

• Provide support to Staff on all supported software platforms.
• Set up and break down computer labs in classrooms, offices, and residence halls.
• Respond to tech support requests via ticketing system, phone, and walk-ins.
• Install and configure new devices (AD/Azure Autopilot) and desktop software.
• Manage antivirus and assist users with hardware/software troubleshooting.
• Provide classroom and public space AV support for events.
• Maintain inventory and assist with equipment repair/replacements.
• Communicate scheduling needs and technology updates to staff and students.

Skills

Customer service

Communication

Teamwork

Problem solving

Office suite

Education

Bachelor's degree preferred

Tools

Active Directory

Azure Autopilot

Windows OS

iOS

Office 365 / Azure

Antivirus software

Job description

Job Summary

ICT Systems Technician – Level I provides comprehensive technical support to faculty, staff, and students across various settings, including offices, classrooms, public areas, and residential halls. This role demands a solid understanding of computer technology and audio-visual systems, with a strong commitment to delivering high-quality customer service. The technician will respond efficiently to support requests submitted through the institution’s ticketing system, by phone, and walk-ins, ensuring timely issue resolution. In addition to assisting staff and faculty, the technician supports students in residence halls and provides classroom and lab technology assistance during and outside scheduled class times.

The job is located in Waterbury, CT.

Compensation

$45,000/annually; $21.64/hour

• Provide support to Staff on all supported software platforms.
• Be available for computer and AV preparation/breakdown for staff, students, and faculty before, during, and after meetings as determined by the requester's needs.
• Respond promptly to staff, faculty, and students for troubleshooting, hardware, software, password assistance, and general tech support as issues arise.
• Respond to and log all tech support requests in our ticketing system to track maintenance needs and volume.
• Set up and break down computer labs in the academic buildings, offices, and residence halls.
• Responsible for installing and configuring new devices, adding these devices to an Active Directory Domain and/or Azure Autopilot.
• Install and configure desktop software as needed.
• Manage Antivirus software and assist users with applications and troubleshooting hardware.
• Provide technical assistance and/or training to staff, faculty, or students in using the audio/visual equipment for events in the classrooms and public spaces.
• Maintain, inventory, suggest repair, storage, or replacement of equipment.
• Communicate with staff, faculty, and students regarding technology and scheduling needs and problems.
• Follow all rules and regulations concerning staff conduct, appropriate dress, program procedures, and specific responsibilities established in the Staff Handbook.
• Assume other responsibilities as reasonably requested by staff, faculty, and students.
• Performs related work as required or as delegated by supervisor(s).

Additional Responsibilities

• This position requires a flexible schedule with scheduled evening and weekend hours to meet the operational needs of the ICT Office.
• Ability to travel between our Campus and downtown Waterbury locations.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education, Experience, Knowledge, And Skills

• A bachelor’s degree is preferred; however, an equivalent combination of education, experience, or training can be substituted for the bachelor’s degree.
• Preferred 1-2 years of successful work experience in an ICT department.
• Experience in an institution of higher education is preferred but not required.
• Ability to establish and maintain positive working relationships with other employees at all levels and with diverse student populations.
• Team-oriented and skilled in working within a collaborative environment.
• Ability to repair Windows and iOS-based computer systems.
• Proficiency in desktop operating systems for Windows and iOS.
• Knowledge of Microsoft Office applications as well as Office 365 / Azure.
• Ability to plan, organize, and implement assigned responsibilities and to work well under pressure to meet established deadlines.
• Ability to prioritize and provide exemplary customer service with a professional demeanor and a positive attitude.
• Excellent analytical and problem-solving skills.
• Excellent verbal and written communication skills.
• Must have the necessary training and experience to successfully perform the essential duties of the role.
• Must be able to lift and carry 20+ pounds.

Mon - Fri (Rotation)