ICT Systems Technician – Level I (Onsite)

Post University; Waterbury (CT); On-site; USD 41,000 - 50,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

401(k)

Tuition benefits

Job summary

Post University is seeking an ICT Systems Technician - Level I to join our team in Waterbury, CT. The role delivers comprehensive support for faculty, staff, and students, covering offices, classrooms, and residence halls.

You will handle tickets, phone requests, and in-person assistance to ensure timely issue resolution. The position requires familiarity with Windows and iOS systems, AD/Azure Autopilot, and AV equipment, with a flexible schedule including evenings and weekends.

Qualifications

• Bachelor’s degree preferred; equivalent education/experience considered.
• 1–2 years ICT experience preferred.
• Experience in higher education is a plus.
• Ability to foster positive working relationships with diverse student populations.

Responsibilities

• Provide technical support to faculty, staff, and students across offices, classrooms, and residence halls.
• Respond to ticketing system requests, phone calls, and walk-ins with prompt resolutions.
• Assist with staff and student training on AV equipment and classroom tech.
• Install and configure new devices; join Active Directory and Azure Autopilot domains.
• Manage antivirus software and assist users with hardware/software issues.
• Maintain equipment inventory and schedule lab setups/breakdowns.

Skills

Customer service

Troubleshooting

Communication skills

Teamwork

Time management

Education

Bachelor's degree preferred

1-2 years ICT experience

Experience in higher education preferred

Tools

Active Directory

Azure Autopilot

Windows OS

iOS

Office 365/Azure

Microsoft Office

AV equipment

Antivirus software

Job description

Post University is seeking an ICT Systems Technician - Level I to join our growing team.

Who We Are

Post University is a thriving organization with an unfolding, amazing success story centered on one mission - changing the lives of its students and associates. Our approach is simple, authentic, and unique. At Post University, each day begins and ends with a demonstration of distinct behaviors unique to our culture and way of life. Our team of passionate professionals daily embraces a culture that celebrates bold ideas, supports individual growth, and puts our students at the heart of everything we do.

For more than 130 years, Post University has been dedicated to student success, serving thousands of learners across our online, main campus, undergraduate, and graduate programs. We value diverse experiences and perspectives and seek individuals who are passionate about contributing to a collaborative and student-focused community.

Due to Post-specific operational and administrative considerations, the position is not approved to be performed in Alaska, California, Hawaii, or New York. Candidates must be physically located and perform their work from an approved state.

Job Summary:

ICT Systems Technician - Level I provides comprehensive technical support to faculty, staff, and students across various settings, including offices, classrooms, public areas, and residential halls. This role demands a solid understanding of computer technology and audio-visual systems, with a strong commitment to delivering high-quality customer service. The technician will respond efficiently to support requests submitted through the institution’s ticketing system, by phone, and walk-ins, ensuring timely issue resolution. In addition to assisting staff and faculty, the technician supports students in residence halls and provides classroom and lab technology assistance during and outside scheduled class times.

Compensation: $45,000/annually; $21.64/hour

Essential Accountabilities

• ProvidesupporttoStaffonallsupportedsoftwareplatforms.
• Be available for computer and AV preparation/breakdown for staff, students, and faculty before, during, and after meetings as determined by the requester’s needs.
• Respond promptly to staff, faculty, and students for troubleshooting, hardware, software, password assistance, and general tech support as issues arise.
• Respondtoandlogalltechsupportrequestsinourticketingsystemtotrackmaintenanceneedsandvolume.
• Setupandbreakdowncomputerlabsintheacademicbuildings,offices,andresidencehalls.
• Responsibleforinstallingandconfiguringnewdevices,addingthesedevicestoanActiveDirectoryDomain and/or Azure Autopilot.
• Installandconfiguredesktopsoftwareasneeded.
• ManageAntivirussoftwareandassistuserswithapplicationsandtroubleshootinghardware.
• Providetechnicalassistanceand/ortrainingtostaff,faculty,orstudentsinusingtheaudio/visualequipmentfor events in the classrooms and public spaces.
• Maintaininventory,suggestrepair,storage,orreplacementofequipment.
• Communicate with staff, faculty, and students regarding technology and scheduling needs and problems.
• Follow all rules and regulations concerning staff conduct, appropriate dress, program procedures, and specific responsibilities established in the Staff Handbook.
• Assumeotherresponsibilitiesasreasonablyrequestedbystaff, faculty,andstudents.
• Performsrelatedworkasrequiredorasdelegatedbysupervisor(s).

ADDITIONAL RESPONSIBILITIES:

• Thispositionrequiresaflexibleschedulewithscheduledeveningandweekendhourstomeettheoperational needs of the ICT Office.
• Ability to travel between our Campus and downtown Waterbury locations.

MINIMUM QUALIFICATIONS & COMPETENCIES

To perform this job successfully, an individual must satisfactorily perform each essential function. The requirements listed below represent the knowledge, skill, and performance required. Reasonable accommodation may enable individuals with disabilities to perform essential functions.

QUALIFICATIONS:

• A bachelor’s degree is preferred; however, an equivalent combination of education, experience, or training can be substituted for the bachelor’s degree.
• Preferred 1-2 years of successful work experience in an ICT department.
• Experienceinaninstitutionofhighereducationispreferredbutnotrequired.
• Abilitytoestablishandmaintainpositiveworkingrelationshipswithotheremployeesatalllevelsandwith diverse student populations.
• Team-orientedandskilledinworkingwithinacollaborativeenvironment.
• Ability to repair Windows and iOS-based computer systems.
• ProficiencyindesktopoperatingsystemsforWindowsandiOS.
• KnowledgeofMicrosoftOfficeapplicationsaswellasOffice365/Azure.
• Abilitytoplan,organize,andimplementassignedresponsibilitiesandtoworkwellunderpressuretomeet established deadlines.
• Ability to prioritize and provide exemplary customer service with a professional demeanor and a positive attitude.
• Excellent analytical and problem-solving skills.
• Excellentverbalandwrittencommunicationskills.
• Must have the necessary training and experience to successfully perform the essential duties of the role.
• Must be able to lift and carry 20+ pounds.

As a member of our Post University team, the individual will share in a 135-year tradition of helping people achieve their personal and professional goals. Located in Waterbury, Connecticut, Post University has a vibrant campus and an excellent online program. The University offers a competitive salary and benefits package that includes medical, dental, 401(k) and tuition benefits.

Interested candidates should forward cover letter, resume, and three references to Post University Associate Experience.

Disclaimer: This opportunity may be withdrawn and/or amended.

Post University is an equal opportunity employer.

At Post, we embrace differences. We thrive on diversity. We believe our distinctions make us better educators, leaders, and simply better in every way possible. We gladly comply with all applicable laws. We do not discriminate because of sex, sexual orientation, age, race, color, religious creed, marital status, national origin, ancestry, disability, handicap or other legally protected status.

Post University's team members come from various backgrounds, experiences, and expertise. Each perspective helps us collectively evaluate situations from every angle for the best decision-making process available. This is the heart of our culture of continuous improvement, innovation, and collaboration.