ICT Systems Technician Level I

Post-University; Waterbury (CT); On-site; USD 41,000 - 50,000; Full time

Job summary

Post-University in Waterbury, CT seeks an ICT Systems Technician - Level I to deliver comprehensive technical support for faculty, staff, and students across offices, classrooms, and residence halls. You will handle tickets, phone, and walk-ins, ensuring timely resolution and offering classroom and lab tech assistance as scheduling allows.

Experience with Windows/iOS, Office 365/Azure, AD/Azure Autopilot, and antivirus management is valued.

Qualifications

• Bachelor’s degree preferred; equivalent education/experience considered.
• 1–2 years ICT department experience preferred.
• Experience in higher education is a plus.
• Ability to establish positive working relationships with diverse populations.
• Team-oriented, collaborative mindset.
• Ability to repair Windows and iOS systems.
• Strong Windows and iOS desktop OS knowledge.
• Familiarity with Office 365/Azure.
• Ability to organize and meet deadlines under pressure.
• Customer service excellence with professional demeanor.

Responsibilities

• Provide full ICT and AV support to staff, faculty, and students.
• Prepare/breakdown tech for meetings before/after as needed.
• Respond to tickets, phone, and walk-ins for troubleshooting.
• Log and track support requests in ticketing system.
• Set up and breakdown computer labs in buildings and residences.
• Install and configure new devices, join AD and/or Azure Autopilot domains.
• Install/configure desktop software as required.
• Manage antivirus software and assist users with issues.
• Provide training on AV equipment for events and classrooms.
• Maintain inventory and arrange repairs or replacements.
• Communicate scheduling and technology needs to staff and students.
• Follow Staff Handbook rules and responsibilities.
• Perform other duties as assigned by supervisor.

Skills

Windows

iOS

Office 365/Azure

Customer service

Troubleshooting

Communication

Education

Bachelor's degree preferred

Tools

Active Directory

Azure Autopilot

Antivirus software management

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Non-Exempt Full-Time 15-0000 Connecticut, Waterbury, CT, US

JOB SUMMARY:

ICT Systems Technician - Level I provides comprehensive technical support to faculty, staff, and students across various settings, includingoffices, classrooms, public areas, and residential halls. This role demands a solid understanding of computer technology and audio-visual systems, with a strong commitment to delivering high-quality customer service. The technician will respond efficiently to support requests submitted through the institution’s ticketing system, by phone, and walk-ins, ensuring timely issue resolution. In addition to assisting staff and faculty, the technician supports students in residence halls and provides classroom and lab technology assistance during and outside scheduled class times. The job is located in Waterbury, CT.

Compensation: $45,000/annually; $21.64/hour

ESSENTIAL FUNCTIONS:

• ProvidesupporttoStaffonallsupportedsoftwareplatforms.
• Be available for computer and AV preparation/breakdown for staff, students, and faculty before, during, and after meetings as determined by the requester's needs.
• Respond promptly to staff, faculty, and students for troubleshooting, hardware, software, password assistance, and general tech support as issues arise.
• Respondtoandlogalltechsupportrequestsinourticketingsystemtotrackmaintenanceneedsandvolume.
• Setupandbreakdowncomputerlabsintheacademicbuildings,offices,andresidencehalls.
• Responsibleforinstallingandconfiguringnewdevices,addingthesedevicestoanActiveDirectoryDomain and/or Azure Autopilot.
• Installandconfiguredesktopsoftwareasneeded.
• ManageAntivirussoftwareandassistuserswithapplicationsandtroubleshootinghardware.
• Providetechnicalassistanceand/ortrainingtostaff,faculty,orstudentsinusingtheaudio/visualequipmentfor events in the classrooms and public spaces.
• Maintain,inventory,suggestrepair,storage,orreplacementofequipment.
• Communicate with staff, faculty, and students regarding technology and scheduling needs and problems.
• Follow all rules and regulations concerning staff conduct, appropriate dress, program procedures, and specific responsibilities established in the Staff Handbook.
• Assumeotherresponsibilitiesasreasonablyrequestedbystaff, faculty,andstudents.
• Performsrelatedworkasrequiredorasdelegatedbysupervisor(s).

ADDITIONAL RESPONSIBILITIES:

• Thispositionrequiresaflexibleschedulewithscheduledeveningandweekendhourstomeettheoperational needs of the ICT Office.
• Ability to travel between our Campus and downtown Waterbury locations.

QUALIFICATIONS:

Toperformthisjobsuccessfully,anindividualmustbeabletoperformeachessentialdutysatisfactorily.The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION, EXPERIENCE, KNOWLEDGE, AND SKILLS

• A bachelor’s degree is preferred; however, an equivalent combination of education, experience, or training can be substituted for the bachelor’s degree.
• Preferred 1-2 years of successful work experience in an ICT department.
• Experienceinaninstitutionofhighereducationispreferredbutnotrequired.
• Abilitytoestablishandmaintainpositiveworkingrelationshipswithotheremployeesatalllevelsandwith diverse student populations.
• Team-orientedandskilledinworkingwithinacollaborativeenvironment.
• Ability to repair Windows and iOS-based computer systems.
• ProficiencyindesktopoperatingsystemsforWindowsandiOS.
• KnowledgeofMicrosoftOfficeapplicationsaswellasOffice365/Azure.
• Abilitytoplan,organize,andimplementassignedresponsibilitiesandtoworkwellunderpressuretomeet established deadlines.
• Ability to prioritize and provide exemplary customer service with a professional demeanor and a positive attitude.
• Excellent analytical and problem-solving skills.
• Excellentverbalandwrittencommunicationskills.
• Must have the necessary training and experience to successfully perform the essential duties of the role.
• Must be able to lift and carry 20+ pounds.