ICMS Program Lead: Onsite Housing Services

The People Concern; Santa Monica (CA); On-site; USD 85,000 - 120,000; Full time

Benefits offered by this job

Medical Insurance

Vision Insurance

Dental Insurance

403(b) Retirement plan

Employee Assistance Program (EAP)

TELUS Health

Flexible Spending Account (FSA)

Basic Life / AD&D

Job summary

The People Concern, in partnership with DHS HFH, delivers housing and Intensive Case Management Services to individuals experiencing homelessness through project-based housing. ICMS teams provide home-based and field-based interventions using trauma-informed care and harm reduction approaches.

The ICMS Program Manager will supervise case managers, coordinate services, and ensure funder standards while collaborating with site partners to support clients across housing, health, and social services

Qualifications

• MSW, MFT, LPCC or PsyD registered with CA BBS.
• Minimum of two (2) years’ full-time experience working with the homeless, preferably those living with mental illness and/or substance addictions.
• Two (2) years’ supervisory experience.
• Current, valid CA Driver’s license with an acceptable driving record.
• Able to be on-call 24/7 with support from direct clinical supervisor and Housing Department Director.

Responsibilities

• Provide clinical and administrative supervision to Bachelors-level Case Managers and Masters-level Clinical Case Managers.
• Facilitate weekly team meetings and case consultation utilizing a trauma-informed care lens and harm reduction approach.
• Collaborate with other Housing Department teams, DHS supports, and community partners to develop creative interventions focused on improving safety and well-being of our most marginalized clients.
• Assist with client crisis management including assessment for voluntary and involuntary psychiatric hospitalizations.
• Be available to respond to emergency calls and situations on a 24-hour basis with support from direct clinical supervisor and Housing Department Directors.
• Ensure all documentation, charting, and data collection for program clients is complete, timely, and accurate through audits of electronic databases and chart reviews.
• Provide budgetary oversight of program administration and ensure program revenue and expenses are within the annual budget.
• Assist in screening, assessment, and enrollment of clients, including orientation to program policies, resources, and goals.
• Ensure case management staff link clients to services and utilize a “Whatever It Takes” approach.
• Provide support and containment to team in event of client death or traumatic incident; coordinate debriefing when appropriate.
• Ensure Annual Reviews are completed in a timely manner.
• Provide oversite regarding hiring and ensure diverse and equitable hiring practices.
• Hire and manage staffing of ICMS team and ensure staff are adequately trained and abide by policies.

Skills

Supervisory experience

Clinical supervision

Trauma-informed care

Harm reduction

Budget oversight

Crisis management

Team leadership

On-call readiness

Education

MSW, MFT, LPCC or PsyD (CA BBS)

CA Driver’s license

Job description

The People Concern, in partnership with DHS HFH, delivers housing and Intensive Case Management Services to individuals experiencing homelessness through project-based housing. ICMS teams provide home-based and field-based interventions using trauma-informed care and harm reduction approaches.

The ICMS Program Manager will supervise case managers, coordinate services, and ensure funder standards while collaborating with site partners to support clients across housing, health, and social services