IBS-HD Specialist

USA GPC Genuine Parts Company; United States; On-site; USD 32,000 - 42,000; Full time

Job summary

USA GPC Genuine Parts Company, a leading global auto parts network, is seeking a Customer Service Associate in our NAPA Auto Parts Stores to help customers with heavy-duty parts questions, operate a cash register, and assist team members. The role emphasizes knowledge of heavy-duty parts, cataloging systems, and delivering outstanding customer care, with opportunities to train and grow within the company.

Valid driver's license required; ASE certification helpful; we offer a dynamic,

Qualifications

• Heavy-duty parts knowledge or experience required.
• Excellent verbal and written communication skills.
• Motivated to train and learn.
• Knowledge of cataloging/inventory systems is a plus.

Responsibilities

• Gets a charge out of helping customers with heavy-duty parts questions and needs.
• Shares knowledge about heavy-duty part features, benefits, and warranty information.
• Thrives in a fast-paced retail environment and can shift into high gear.
• Jumps in to help team members as needed.
• Operates a cash register and navigates catalog systems.
• Seeks continuous improvement in store processes and procedures.
• Maintains professional appearance, attitude and performance.

Skills

Heavy Duty Parts Knowledge

Customer Care

Verbal & Written Communication

Education

ASE Heavy Duty Parts Certification

Tools

Heavy-Duty Parts Cataloging Systems

Job description

Job Description If you love heavy duty trucks, and all things big rig ...If you believe in taking care of the customer and the power of teamwork ...If you seek opportunities to learn, train and really grow within a company ...If you think you've got what it takes to be someone with NAPA Know How ...You Should Check Out NAPA Auto Parts Stores.

Responsibilities

• Gets a charge out of helping customers with their heavy-duty parts questions, and parts needs.
• Is driven to share knowledge about heavy duty part features, benefits, and warranty info.
• Can shift into high gear in our fast-paced retail stores.
• Will jump into helping team members.
• Is able to operate a cash register and navigate computer and paper catalog systems.
• Steers toward continuous improvement in store processes and procedures
• Strives to be winners in professional appearance, attitude, and performance.

Qualifications

• Know How -- Heavy Duty Parts Knowledge and/or Experience.
• ASE Heavy Duty Parts Certification is a PLUS Passion for delivering Customer Care Excellent Verbal and Written Communication skills Motivated to train and learn.
• Ability to thrive and have fun in a Busy, Fast-Paced retail environment.
• Knowledge of Heavy-Duty Parts Cataloging and/or Inventory Management Systems is a PLUS

Requirement(s)

• Valid Driver's License and/or Reliable Transportation

GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.

Since 1928, GPC has set the standards for performance and value for our customers and our stakeholders. Today, we’re proud to say we’re the largest global auto parts network and a leading industrial parts distributor, one that offers rewarding careers that combine small company feel with a global scale. Our strengths are in the relationships we build and the value we deliver by merging local expertise with a global force.