Heavy Duty Specialist

USA GPC Genuine Parts Company; Chicago (IL); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Health Insurance

401(k) with company match

Paid Time Off

Employee stock purchase plan

Tuition reimbursement

Wellness programs

Job summary

USA GPC Genuine Parts Company in Chicago is seeking a Heavy-Duty Counter Parts Professional to assist customers with heavy-duty parts questions, orders, and warranty information. You will share knowledge on features and benefits while maintaining a customer-first attitude.

In this fast-paced retail role, you will support team members, operate a cash register, and contribute to store processes, all while upholding professional appearance and service standards.

Qualifications

• Know How -- Heavy Duty Parts Knowledge and/or Experience.
• ASE Heavy Duty Parts Certification is a PLUS
• Passion for delivering Customer Care
• Excellent Verbal and Written Communication skills
• Motivated to train and learn.
• Ability to thrive and have fun in a Busy, Fast‑Paced retail environment.
• Knowledge of Heavy‑Duty Parts Cataloging and/or Inventory Management Systems is a PLUS

Responsibilities

• Gets a charge out of helping customers with their heavy‑duty parts questions, and parts needs.
• Is driven to share knowledge about heavy duty part features, benefits, and warranty info.
• Can shift into high gear in our fast‑paced retail stores.
• Will jump into helping team members.
• Is able to operate a cash register and navigate computer and paper catalog systems.
• Steers toward continuous improvement in store processes and procedures
• Strives to be winners in professional appearance, attitude, and performance.

Skills

Heavy Duty Parts Knowledge

ASE Certification (Heavy Duty)

Customer Care

Verbal & Written Communication

Training & Learning Mindset

Fast-Paced Retail Adaptability

Cataloging/Inventory Systems

Job description

If you love heavy duty trucks, and all things big rig ...If you believe in taking care of the customer and the power of teamwork ...If you seek opportunities to learn, train and really grow within a company ...If you think you've got what it takes to be someone with NAPA Know How ...You Should Check Out NAPA Auto Parts Stores.

Responsibilities

We're looking for a Heavy-Duty Counter Parts Professional who... Gets a charge out of helping customers with their heavy‑duty parts questions, and parts needs. Is driven to share knowledge about heavy duty part features, benefits, and warranty info. Can shift into high gear in our fast‑paced retail stores. Will jump into helping team members. Is able to operate a cash register and navigate computer and paper catalog systems. Steers toward continuous improvement in store processes and procedures Strives to be winners in professional appearance, attitude, and performance.

Qualifications

• Know How -- Heavy Duty Parts Knowledge and/or Experience.
• ASE Heavy Duty Parts Certification is a PLUS
• Passion for delivering Customer Care
• Excellent Verbal and Written Communication skills
• Motivated to train and learn.
• Ability to thrive and have fun in a Busy, Fast‑Paced retail environment.
• Knowledge of Heavy‑Duty Parts Cataloging and/or Inventory Management Systems is a PLUS

Requirements

• Valid Driver's License and/or Reliable Transportation

This position offers an hourly pay of $19.38. Many of our hourly positions have pay progression with set starting rates and you reach the top end of this range within 12 months of hire. For other positions, the starting rate will be determined based on individual skills, experience, and qualifications. We value the unique contributions of each team member and encourage candidates to discuss their backgrounds during the interview process.

Benefits

• Health Insurance: Comprehensive medical, dental, and vision plans.
• Retirement Plan: 401(k) with company match.
• Paid Time Off: Vacation, personal days, holidays, sick days, and paternal leave
• Additional Perks: Employee stock purchase plan, tuition reimbursement, professional development opportunities, and wellness programs.

GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.

Since 1928, GPC has set the standards for performance and value for our customers and our stakeholders. Today, we’re proud to say we’re the largest global auto parts network and a leading industrial parts distributor, one that offers rewarding careers that combine small company feel with a global scale. Our strengths are in the relationships we build and the value we deliver by merging local expertise with a global force.