IBS-Specialist HD

NAPA Auto Parts; Lima (OH); On-site; USD 38,000 - 48,000; Full time

Job summary

NAPA Auto Parts in Lima, OH is hiring a Heavy-Duty Counter Parts Professional to help customers with heavy-duty parts needs and guidance on features, benefits, and warranty information. You will locate parts using catalogs and system tools in a fast-paced retail setting.

We value teamwork, a strong customer focus, clear communication, and a willingness to learn. The role emphasizes professional appearance and proactive support for teammates in a busy shop floor environment.

Qualifications

• Heavy duty parts knowledge and/or experience required.
• ASE Heavy Duty Parts Certification is a plus.
• Excellent verbal and written communication skills.
• Motivated to train and learn in a busy retail environment.

Responsibilities

• Assist customers with heavy‑duty parts questions and needs.
• Share knowledge about part features, benefits, and warranty.
• Operate a cash register and navigate catalogs.
• Support teammates and maintain store processes.
• Present a professional appearance and attitude.

Skills

Heavy Duty Parts Knowledge

ASE Heavy Duty Parts Certification

Customer Care

Verbal and Written Communication

Training and Learning

Teamwork in Retail

Cataloging / Inventory Systems

Tools

Inventory Management Systems

Heavy-Duty Parts Cataloging

Job description

Job Description

If you love heavy duty trucks, and all things big rig ...If you believe in taking care of the customer and the power of teamwork ...If you seek opportunities to learn, train and really grow within a company ...If you think you've got what it takes to be someone with NAPA Know How ...You Should Check Out NAPA Auto Parts Stores.

Job Description

If you love heavy duty trucks, and all things big rig ...If you believe in taking care of the customer and the power of teamwork ...If you seek opportunities to learn, train and really grow within a company ...If you think you've got what it takes to be someone with NAPA Know How ...You Should Check Out NAPA Auto Parts Stores.

Responsibilities

• We're looking for a Heavy-Duty Counter Parts Professional who...
• Gets a charge out of helping customers with their heavy-duty parts questions, and parts needs.
• Is driven to share knowledge about heavy duty part features, benefits, and warranty info.
• Can shift into high gear in our fast-paced retail stores.
• Will jump into helping team members.
• Is able to operate a cash register and navigate computer and paper catalog systems.
• Steers toward continuous improvement in store processes and procedures
• Strives to be winners in professional appearance, attitude, and performance.

Qualifications

• Know How -- Heavy Duty Parts Knowledge and/or Experience.
• ASE Heavy Duty Parts Certification is a PLUS
• Passion for delivering Customer Care
• Excellent Verbal and Written Communication skills
• Motivated to train and learn.
• Ability to thrive and have fun in a Busy, Fast-Paced retail environment.
• Knowledge of Heavy-Duty Parts Cataloging and/or Inventory Management Systems is a PLUS

Requirement(s)

• Valid Driver's License and/or Reliable Transportation

GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.