IAM Product Strategy Lead — AI-Driven, CIAM & Cloud

Global Payments; Cincinnati (OH); Hybrid; USD 177,000 - 237,000; Full time

Benefits offered by this job

Medical, dental and vision care

Paid time off

Retirement and investment options

Charitable gift matching

Job summary

Global Payments is seeking a Head of IAM Product Strategy to lead a global Identity & Access Management program. You will guide a team of product managers and identity strategists, shaping CIAM, W-IAM, and Cloud IAM with a risk-aware, secure-by-default mindset.

You’ll build multi-year roadmaps, drive AI-based authentication and ITDR capabilities, and define ROI-focused plans to reduce risk and improve conversion across a global, regulated environment.

Qualifications

• 12+ years in Product Management/Strategy within IAM, Security, or Payments/Financial Services; 6+ years leading managers and senior PMs.
• Deep expertise in IAM domains: CIAM at scale, Workforce IAM and PAM, and Cloud IAM across hyperscalers (AWS, Azure, GCP), including multi-cloud patterns.
• Proven track record delivering large-scale identity platforms (hundreds of thousands of identities and/or enterprise workforce at global scale), with measurable impact on risk, conversion, and cost.
• Experience with fraud/risk systems, device intelligence, behavioral analytics, bot management, and ITDR.
• Practical experience applying AI/ML to security or identity problems, including governance and responsible AI.
• Familiarity with compliance frameworks: PCI DSS, SOX, ISO 27001, SOC 2, GDPR/CCPA, PSD2/SCA, Open Banking, and data residency requirements.
• Strong financial acumen with demonstrated ROI modeling and portfolio prioritization; adept at translating technical choices into business outcomes.
• Excellent leadership, stakeholder management, and communication skills; able to operate in a highly regulated, global, cross-functional environment.

Responsibilities

• Lead a high-performing team of product managers and identity strategists; foster a culture of customer-centricity, measurable outcomes, and secure-by-default principles.
• Define a unified IAM product strategy spanning Workforce IAM (W-IAM), Client/Customer IAM (CIAM), and Cloud IAM (C-IAM) aligned to company objectives, risk appetites, and growth plans.
• Build a 3-year and 12–18 month rolling roadmap with clear milestones, business outcomes, and investment cases, including M&A integration paths where relevant.
• Make AI foundational to IAM: deploy ML for adaptive authentication, risk scoring, bot/human differentiation, anomalous access detection, identity threat detection and response (ITDR), and continuous authorization.
• Drive a transformational plan to reduce identity-related risk: privileged access, lateral movement, orphaned accounts, toxic combinations, exposed secrets, and shadow identities across cloud and SaaS.
• Make CIAM a growth lever: accelerate conversion with friction-right flows, passkeys/WebAuthn, identity proofing orchestration, social and federated login, step-up strategies, and account recovery that reduces abandonment.
• Establish clear ROI models, including avoided losses, operational savings, productivity gains, and revenue uplift; track and report business outcomes quarterly.
• Ensure compliance with PCI DSS, SOX, ISO 27001, SOC 2, GDPR/CCPA, PSD2/SCA, Open Banking, and regional data residency rules through identity controls and auditable processes.

Job description

Global Payments is seeking a Head of IAM Product Strategy to lead a global Identity & Access Management program. You will guide a team of product managers and identity strategists, shaping CIAM, W-IAM, and Cloud IAM with a risk-aware, secure-by-default mindset.

You’ll build multi-year roadmaps, drive AI-based authentication and ITDR capabilities, and define ROI-focused plans to reduce risk and improve conversion across a global, regulated environment.