CIAM Product Manager – Identity Platform Delivery

Citizens; Phoenix (AZ); Hybrid; USD 142,000 - 185,000; Full time

Benefits offered by this job

Competitive pay

Medical, dental and vision coverage

Retirement benefits

Education reimbursement

Flexible work arrangements

Job summary

Citizens Bank is seeking a Product Manager for CIAM Authentication & Identity Platform Delivery Lead to drive delivery of a centralized, next‑generation CIAM platform. You will unite fragmented authentication capabilities into a unified, risk‑based, intelligence‑driven system, reducing customer friction while strengthening fraud defenses.

You will partner across Security, Fraud, Digital, Technology and Operations to balance short‑term channel integration with long‑term platform transformation,

Qualifications

• 7+ years in product management, platform delivery, or identity/authentication/fraud domains.
• Proven experience leading enterprise‑scale platform transformations, ideally CIAM or authentication modernization initiatives.
• Strong expertise in modern authentication technologies (passkeys/FIDO2, biometrics, MFA, device intelligence, identity verification).
• Experience delivering risk‑based or adaptive authentication and integrating fraud/risk signals into customer journeys.
• Deep understanding of CIAM principles, identity orchestration, and omnichannel customer journeys.

Responsibilities

• Lead delivery of a centralized CIAM platform, consolidating fragmented authentication and identity verification capabilities across mobile, digital, contact center, and branch channels.
• Drive OTP and authentication consolidation strategy, reducing redundancy, improving reliability, and enabling consistent customer experience across journeys.
• Define and execute the roadmap for modern, passwordless and risk‑based authentication, including passkeys, biometrics, behavioral signals, and adaptive step‑up.
• Embed risk‑based decisioning and AI‑driven identity intelligence into authentication flows to dynamically balance security and customer friction.
• Partner across Security, Fraud, Digital, and Technology to align on enterprise authentication standards and eliminate duplicative controls.
• Enable omnichannel identity orchestration, ensuring identity signals persist and are leveraged consistently across customer journeys.
• Own delivery outcomes and adoption, ensuring scalable implementation, operational readiness, and measurable business impact.
• Establish enterprise authentication standards and governance, preventing future fragmentation and ensuring consistency across all channels and products.
• Track and optimize core business KPIs, including authentication success rates, step‑up rates, fraud losses, customer friction, and conversion lift.

Skills

CIAM experience

Platform delivery

Agile delivery

Executive communication

Cross-functional leadership

Education

Bachelor’s degree

Tools

SAFe

Scrum

Kanban

FIDO2

Job description

Citizens Bank is seeking a Product Manager for CIAM Authentication & Identity Platform Delivery Lead to drive delivery of a centralized, next‑generation CIAM platform. You will unite fragmented authentication capabilities into a unified, risk‑based, intelligence‑driven system, reducing customer friction while strengthening fraud defenses.

You will partner across Security, Fraud, Digital, Technology and Operations to balance short‑term channel integration with long‑term platform transformation,