IAM Platform Operations Lead for Secure Identity Services

Cyber Security Jobs; Tempe (AZ); On-site; USD 140,000 - 180,000; Full time

Job summary

Northern Trust seeks a Lead, IAM Platform Operations to oversee day-to-day IAM platform operations, ensuring security, stability, and regulatory compliance across enterprise identity services. You will partner with IAM Engineering, Product Management, Risk, and Technology teams to deliver reliable identity capabilities.

Responsibilities include managing platform health, incident response, and driving automation while mentoring junior staff.

Qualifications

• 7+ years of experience in IAM, Cyber Security, Technology Operations, or related disciplines.
• Experience supporting enterprise IAM technologies and security platforms.
• Working knowledge of Identity Governance, Privileged Access Management, Authentication, Authorization, and Identity Lifecycle Management.
• Experience with incident management, service operations, platform support, and operational monitoring.
• Strong analytical, troubleshooting, and stakeholder management skills.
• Experience operating within regulated and risk-focused environments.

Responsibilities

• Lead operational support and administration of IAM platforms and services.
• Manage platform health, availability, resiliency, maintenance, upgrades, and operational readiness.
• Monitor service performance, operational metrics, and SLA attainment, driving remediation where necessary.
• Coordinate incident, problem, and change management activities for IAM platforms.
• Drive process improvements, automation, and operational efficiency initiatives.
• Partner with Engineering and Product teams to transition new capabilities into production support.
• Support regulatory examinations, audits, control reviews, and evidence collection activities.
• Maintain operational procedures, support documentation, and service runbooks.
• Manage vendor support relationships and coordinate issue resolution with technology partners.
• Mentor junior team members and promote operational excellence across the IAM organization.

Skills

IAM expertise

Cyber security

Tech operations

Identity Governance

Privileged Access

Authentication

Authorization

Identity Lifecycle

Incident management

Operational monitoring

Stakeholder mgmt

Analytical thinking

Tools

CyberArk

Saviynt

Entra ID

Okta

Ping

ServiceNow

Microsoft Security

Job description

Northern Trust seeks a Lead, IAM Platform Operations to oversee day-to-day IAM platform operations, ensuring security, stability, and regulatory compliance across enterprise identity services. You will partner with IAM Engineering, Product Management, Risk, and Technology teams to deliver reliable identity capabilities.

Responsibilities include managing platform health, incident response, and driving automation while mentoring junior staff.