Senior Identity & Access Management Leader

Northern Trust; Tempe (AZ); On-site; USD 120,000 - 160,000; Full time

Job summary

Northern Trust is seeking a Lead IAM professional to manage and optimize identity and access services across the enterprise, overseeing lifecycle, provisioning, and governance. You will partner with engineering, security, and business teams to maintain secure, scalable IAM operations in a global financial services setting.

As a trusted partner, you will drive operational excellence, implement automation, and ensure compliance with regulatory requirements while mentoring IAM analysts and

Qualifications

• Bachelor’s degree in Cyber Security, Information Technology, Computer Science, Business, or a related field.
• 5-10 years of experience in Identity & Access Management, Cyber Security Operations, Technology Operations, or related disciplines.
• Experience supporting Identity Governance & Administration (IGA), Access Management, Authentication, or Privileged Access Management platforms.
• Strong understanding of identity lifecycle management, user provisioning, entitlement management, and access certification processes.
• Experience supporting IAM platforms in a production operations environment.
• Familiarity with automation tools and operational workflow optimization.
• Knowledge of regulatory, audit, and compliance requirements related to identity and access management.
• Strong analytical, troubleshooting, and problem-solving abilities.
• Experience working across technology, security, audit, risk, and business functions.
• Excellent written, verbal, and presentation communication skills.

Responsibilities

• Lead the daily administration and operational support of IAM platforms and services.
• Oversee identity lifecycle processes including onboarding, transfers, role changes, and terminations.
• Manage user access provisioning, deprovisioning, and entitlement administration activities.
• Support authentication, federation, single sign-on (SSO), and multi-factor authentication (MFA) services.
• Ensure timely resolution of IAM incidents, requests, and operational issues in accordance with service level objectives.
• Administer access certification campaigns and support remediation activities.
• Coordinate periodic access reviews and user access recertification processes.
• Support role management, entitlement governance, and segregation of duties controls.
• Monitor access control effectiveness and identify opportunities to improve operational processes.
• Ensure access administration activities are executed in accordance with established policies and standards.
• Administer privileged account onboarding, maintenance, and lifecycle activities.
• Support privileged access request fulfillment and emergency access processes.
• Manage privileged credential rotation, reconciliation, and monitoring activities.
• Assist with privileged account reviews, reporting, and certification activities.
• Coordinate with security teams to support monitoring and investigation efforts related to privileged access.
• Drive operational consistency through standardized procedures, runbooks, and support documentation.
• Identify process improvement opportunities that enhance service quality and operational efficiency.
• Support implementation and adoption of automation capabilities that reduce manual effort and improve service delivery.
• Partner with Engineering teams during platform upgrades, implementations, and remediation efforts.
• Ensure operational readiness and smooth transition of new capabilities into production support.
• Develop and maintain operational metrics, dashboards, and service performance reporting.
• Monitor key performance indicators related to provisioning, certification, privileged access, and service delivery.
• Produce regular reporting for management, audit, compliance, and regulatory stakeholders.
• Support control execution and evidence collection activities associated with IAM operations.
• Track and report operational risks, issues, backlog metrics, and improvement initiatives.
• Serve as an operational leader and subject matter expert for IAM administration services.
• Provide guidance and mentorship to IAM analysts and administrators.
• Collaborate with Product, Engineering, Security Operations, Infrastructure, Application Support, and business teams.
• Support operational governance forums and service review meetings.
• Promote operational excellence, accountability, and continuous improvement across IAM services.

Skills

IAM administration

Identity lifecycle

Access provisioning

Authentication & MFA

Privileged access

Automation tools

Regulatory compliance

Incident handling

Cross-functional collaboration

Leadership & mentoring

Education

Bachelor’s degree in Cyber Security / IT / CS

Tools

IAM platforms

Automation tooling

Job description

Northern Trust is seeking a Lead IAM professional to manage and optimize identity and access services across the enterprise, overseeing lifecycle, provisioning, and governance. You will partner with engineering, security, and business teams to maintain secure, scalable IAM operations in a global financial services setting.

As a trusted partner, you will drive operational excellence, implement automation, and ensure compliance with regulatory requirements while mentoring IAM analysts and