IAM Operations Leader: Access & Privileged Security

Cyber Security Jobs; Tempe (AZ); On-site; USD 120,000 - 150,000; Full time

Job summary

Northern Trust in Tempe, AZ is seeking a Lead, Identity & Access Management (IAM) Administration to lead operational IAM platforms and services across the organization. You will oversee identity lifecycle, access provisioning, governance, and privileged access management, partnering with engineering, security, and business teams to deliver reliable IAM services.

The role emphasizes operational excellence, incident response, compliance with regulatory requirements, and innovative automation to

Qualifications

• Bachelor's degree in Cyber Security, Information Technology, Computer Science, Business, or a related field.
• 5-10 years of experience in Identity & Access Management, Cyber Security Operations, Technology Operations, or related disciplines.
• Experience supporting Identity Governance & Administration (IGA), Access Management, Authentication, or Privileged Access Management platforms.
• Strong understanding of identity lifecycle management, user provisioning, entitlement management, and access certification processes.
• Experience supporting IAM platforms in a production operations environment.
• Familiarity with automation tools and operational workflow optimization.
• Knowledge of regulatory, audit, and compliance requirements related to identity and access management.
• Strong analytical, troubleshooting, and problem-solving abilities.
• Experience working across technology, security, audit, risk, and business functions.
• Excellent written, verbal, and presentation communication skills.

Responsibilities

• Lead the daily administration and operational support of IAM platforms and services.
• Oversee identity lifecycle processes including onboarding, transfers, role changes, and terminations.
• Manage user access provisioning, deprovisioning, and entitlement administration activities.
• Support authentication, federation, single sign-on (SSO), and multi-factor authentication (MFA) services.
• Ensure timely resolution of IAM incidents, requests, and operational issues in accordance with service level objectives.
• Administer access certification campaigns and support remediation activities.
• Coordinate periodic access reviews and user access recertification processes.
• Support role management, entitlement governance, and segregation of duties controls.
• Monitor access control effectiveness and identify opportunities to improve operational processes.
• Ensure access administration activities are executed in accordance with established policies and standards.
• Administer privileged account onboarding, maintenance, and lifecycle activities.
• Support privileged access request fulfillment and emergency access processes.
• Manage privileged credential rotation, reconciliation, and monitoring activities.
• Assist with privileged account reviews, reporting, and certification activities.
• Coordinate with security teams to support monitoring and investigation efforts related to privileged access.
• Drive operational consistency through standardized procedures, runbooks, and support documentation.
• Identify process improvement opportunities that enhance service quality and operational efficiency.
• Support implementation and adoption of automation capabilities that reduce manual effort and improve service delivery.
• Partner with Engineering teams during platform upgrades, implementations, and remediation efforts.
• Ensure operational readiness and smooth transition of new capabilities into production support.
• Develop and maintain operational metrics, dashboards, and service performance reporting.
• Monitor key performance indicators related to provisioning, certification, privileged access, and service delivery.
• Produce regular reporting for management, audit, compliance, and regulatory stakeholders.
• Support control execution and evidence collection activities associated with IAM operations.
• Track and report operational risks, issues, backlog metrics, and improvement initiatives.
• Serve as an operational leader and subject matter expert for IAM administration services.
• Provide guidance and mentorship to IAM analysts and administrators.
• Collaborate with Product, Engineering, Security Operations, Infrastructure, Application Support, and business teams.
• Support operational governance forums and service review meetings.
• Promote operational excellence, accountability, and continuous improvement across IAM services.

Skills

Identity & Access Management

Access provisioning & deprovisioning

Authentication & MFA

Regulatory & compliance knowledge

Analytical troubleshooting

Cross-functional collaboration

Communication skills

Education

Bachelor's degree in Cyber Security, Information Technology, Computer Science, Business or related field

Tools

Automation tools

Job description

Northern Trust in Tempe, AZ is seeking a Lead, Identity & Access Management (IAM) Administration to lead operational IAM platforms and services across the organization. You will oversee identity lifecycle, access provisioning, governance, and privileged access management, partnering with engineering, security, and business teams to deliver reliable IAM services.

The role emphasizes operational excellence, incident response, compliance with regulatory requirements, and innovative automation to