Senior IAM Platform Operations Lead

Northern Trust; Tempe (AZ); On-site; USD 170,000 - 250,000; Full time

Job summary

Northern Trust is seeking a Principal, IAM Platform Operations in Tempe to lead the senior technical and operational authority over IAM platforms. You will drive stability, automation, governance, and service maturity across Identity Governance, Privileged Access Management, Authentication, and related services.

The role partners with Product Management, Engineering, Architecture, Risk, and Technology Operations to ensure secure, scalable, and compliant IAM services, guiding the IAM operating

Qualifications

• 10+ years of experience in Identity & Access Management, Cyber Security, or Enterprise Technology.
• Deep expertise in Identity Governance, Privileged Access Management, Authentication, Authorization.
• Proven experience supporting and optimizing large-scale enterprise IAM platforms.
• Strong understanding of platform operations, service reliability, automation, cloud technologies, and operational resilience.
• Ability to influence technical strategy and drive cross-functional execution across multiple teams.
• Experience supporting highly regulated environments and control-driven organizations.

Responsibilities

• Serve as the senior technical leader for IAM platform operations and service management.
• Define operational standards, support models, monitoring strategies, and reliability practices across IAM services.
• Lead complex operational initiatives, platform modernization efforts, and service maturity improvements.
• Drive automation, observability, resiliency, and operational excellence across the IAM portfolio.
• Partner with Engineering and Architecture teams on platform design, scalability, recoverability, and production readiness.
• Lead root cause analysis and remediation of significant operational incidents and systemic issues.
• Establish operational metrics, service health reporting, and executive performance dashboards.
• Support regulatory examinations, audits, risk assessments, and control validation activities.
• Provide technical mentorship and thought leadership for Engineers, Leads, and Operations teams.
• Influence strategic roadmap development and investment priorities across the IAM domain.

Skills

Identity & Access Management

Cyber Security

Enterprise Technology

Service Reliability

Cross-functional Leadership

Cloud Technologies

Tools

CyberArk

Saviynt

Entra ID

Okta

Ping

ServiceNow

Job description

Northern Trust is seeking a Principal, IAM Platform Operations in Tempe to lead the senior technical and operational authority over IAM platforms. You will drive stability, automation, governance, and service maturity across Identity Governance, Privileged Access Management, Authentication, and related services.

The role partners with Product Management, Engineering, Architecture, Risk, and Technology Operations to ensure secure, scalable, and compliant IAM services, guiding the IAM operating