IAM Platform Operations Lead — Secure Identity Platform

Northern Trust; Tempe (AZ); On-site; USD 120,000 - 190,000; Full time

Job summary

Northern Trust in Tempe, AZ is seeking a Lead, IAM Platform Operations to oversee day-to-day IAM platform operations, ensure security and compliance, and drive continuous improvement across identity services enterprise-wide.

You will partner with IAM Engineering, Product Management, Risk, and Technology teams to deliver reliable identity services, governance, privileged access, authentication, and authorization capabilities for the organization.

Qualifications

• 7+ years of IAM, Cyber Security, Technology Operations, or related disciplines.
• Experience supporting enterprise IAM technologies and security platforms.
• Working knowledge of Identity Governance, Privileged Access Management, Authentication, Authorization, and Identity Lifecycle Management.
• Experience with incident management, service operations, platform support, and operational monitoring.
• Strong analytical, troubleshooting, and stakeholder management skills.
• Experience operating within regulated and risk-focused environments.

Responsibilities

• Lead operational support and administration of IAM platforms and services.
• Manage platform health, availability, resiliency, maintenance, upgrades, and operational readiness.
• Monitor service performance, operational metrics, and SLA attainment, driving remediation where necessary.
• Coordinate incident, problem, and change management activities for IAM platforms.
• Drive process improvements, automation, and operational efficiency initiatives.
• Partner with Engineering and Product teams to transition new capabilities into production support.
• Support regulatory examinations, audits, control reviews, and evidence collection activities.
• Maintain operational procedures, support documentation, and service runbooks.
• Manage vendor support relationships and coordinate issue resolution with technology partners.
• Mentor junior team members and promote operational excellence across the IAM organization.

Skills

IAM

Cyber Security

IT Operations

Incident Management

Regulated Environments

Stakeholder Management

Automation

Tools

CyberArk

Saviynt

Entra ID

Okta

Ping

ServiceNow

ITIL

Job description

Northern Trust in Tempe, AZ is seeking a Lead, IAM Platform Operations to oversee day-to-day IAM platform operations, ensure security and compliance, and drive continuous improvement across identity services enterprise-wide.

You will partner with IAM Engineering, Product Management, Risk, and Technology teams to deliver reliable identity services, governance, privileged access, authentication, and authorization capabilities for the organization.