I.T. Support (Chinese & English Bilingual)

UpRight People Consultancy; New York (NY); On-site; USD 40,000 - 60,000; Full time

Job summary

A leading consulting firm in New York is seeking an entry-level I.T. Support talent to join their dynamic IT team. Responsibilities include assisting in the maintenance of network infrastructure, troubleshooting issues, and supporting basic hardware tasks. Candidates should possess an associate degree in IT, have good problem-solving skills, and be fluent in English and Chinese. This full-time position offers a great opportunity for growth in a collaborative environment.

Qualifications

• Solid understanding of networking concepts, protocols, and technologies.
• Experience in a network support role is a definite plus.
• Fluency in English and Chinese (Cantonese is a plus).

Responsibilities

• Assist in troubleshooting network issues and providing technical support.
• Monitor network performance and respond to alerts.
• Help maintain network equipment.

Skills

Networking concepts

Problem-solving

Communication skills

Teamwork

Technical support skills

Education

Associate degree in Computer Science or Information Technology

Tools

Network monitoring tools

Job description

Talent Acquisition | Employee Engagement I Ex-Apple | Ex- Dr.Martens I APAC I DE&I Strategies

Company Description

Our client is a well-established food wholesale company with over 30 years of operation in the United States. They are currently on a path of expansion and growth, backed by strong and stable capital, and are rated in the top 1% of all businesses by Dun & Bradstreet.

The company highly values balanced relationships between the business, its customers, and employees. They believe in fostering long-term, trusting partnerships through responsible business practices and a collaborative corporate culture.

Job Overview

We are looking for a proactive entry level I.T. Support talent with a focus on I.T. infrastructure design and development, to join our dynamic IT team to support our teams to strive in their daily work.

In this role, you will be responsible for assisting in the set up, maintenance and support of our network infrastructure, ensuring seamless connectivity, and optimal network performance.

This talent will also support basic hardware troubleshooting for our teams in the building.

Key Responsibilities

• Assist in troubleshooting network issues and providing timely technical support to end-users.
• Monitor network performance and quickly respond to alerts to minimize downtime.
• Help maintain network equipment including routers, switches, firewalls, and access points.
• Document and track network incidents and resolutions using a ticketing system.
• Collaborate with senior technicians to implement network upgrades and improvements.
• Participate in the installation and configuration of network hardware and software.
• Support basic hardware troubleshooting on daily basis

Key Requirements

• Associate degree or equivalent experience in Computer Science, Information Technology, or a related field.
• Experience in network support role is a definite plus
• Solid understanding of networking concepts, protocols, and technologies (e.g., TCP/IP, DNS, DHCP, VLANs).
• Experience with network monitoring tools and troubleshooting methodologies.
• Good problem-solving skills and abie to work under pressure.
• Team player with good approachability and communication skills
• Fluency in English and Chinese is a must (Cantonese is a plus); Ability to communicate in Spanish is a plus

Seniority level

• Entry level

Employment type

• Full-time

Job function

Information Technology

Industries

Human Resources Services