Bilingual (Chinese & English) IT Support Specialist

GenScript USA Inc.; Piscataway Township (NJ); Sur place; USD 50 000 - 70 000; Plein temps

Résumé du poste

GenScript USA Inc. is looking for an IT Support Specialist in Piscataway Township, New Jersey. The role involves being the initial contact for users facing IT issues, ensuring prompt resolution or appropriate delegation of requests.

The ideal candidate will have an Associate’s degree, excellent communication skills in both Mandarin and English, and strong customer service abilities. Join a leading biotech firm committed to continuous improvement in IT services.

Qualifications

• Excellent communication skills, able to read, write, and speak in Mandarin and English.
• Strong customer service skills essential.
• Familiarity with computer hardware and software is a plus.

Responsabilités

• Act as the initial point of contact for all IT-related inquiries.
• Log, classify, and delegate IT requests appropriately.
• Maintain a library of reported issues and solutions.
• Collect user feedback to improve IT services.

Connaissances

Communication skills

Customer Service

Knowledge of computer hardware and software

Mandarin language proficiency

Formation

Associate’s degree or above

Description du poste

• Full-time

Company Description

GenScript Biotech Corporation is a leading Contract Research Organization and the world leader in biotechnology reagent service industry, as well as an open platform for pre-clinical drug discovery and pharmaceutical development, located in Piscataway, New Jersey. Our core business is in life science research, products and services. We are driven by innovative technologies, providing services including gene synthesis, custom protein and antibody services, and antibody, protein and catalog products. As a public company (HK Stock: 01548), our mission is to make human and nature healthier through biotechnology. Established in 2002, we have built our commercial and production centers in New Jersey, United States and Nanjing, China. More than 13,000 peer-reviewed journal articles have cited GenScript’s services and products. There are also branches in Ireland, Netherlands, and Japan. We have been serving more than 100 countries and 200,000+ customers around the world for more than 16 years. For more details, welcome to visit our website www.genscript.com.

Job Description

Objective: The IT Support Specialist provides a point for questions and issues generated by users of the company’s systems. He/she is responsible for providing an interface between the IT department and users. The IT Support Specialist ensures that all reported issues are recorded and categorized, and either resolved immediately or delegated to the appropriate resource.

• Provide the initial point of contact for all systems users with IT related issues.
• Ensure that all requests are logged, classified, and delegated appropriately.
• Maintain a library of reported issues and solutions.
• Collect feedback from users to continuously improve the quality of IT Service.
• Investigate and collect user feedback in order to continuously improve the quality of service.

Qualifications

• Associate’s degree or above.
• Excellent communication skills. Able to write, read and speak in Mandarin and English is a Must.
• Excellent Customer Service skills.
• Knowledge about computer hardware and software is a Plus.

Additional Information

All your information will be kept confidential according to EEO guidelines.