IT Technical Support Specialist

Austin Community College; New Jersey; On-site; USD 40,000 - 60,000; Full time

Job summary

An educational institution in New Jersey is seeking a hands-on IT Support Specialist to support daily IT operations across its locations. This role involves troubleshooting hardware and software issues, supporting Windows systems, and ensuring operational systems run smoothly. Ideal for recent graduates, candidates should have basic IT experience and be bilingual in English and Mandarin Chinese. This position offers the chance to gain real-world IT experience in comprehensive operational environments.

Qualifications

• Basic IT support or technical experience preferred, internships or part-time experience welcome.
• Interest in hands-on IT and troubleshooting.
• Comfortable traveling during work hours between locations.

Responsibilities

• Provide day-to-day IT support for warehouse and office users.
• Troubleshoot hardware, software, and network issues (computers, printers, PDAs, Wi-Fi).
• Assist with IT equipment setup, tracking, and recovery.

Skills

Basic IT support experience

Familiarity with Windows operating systems

Bilingual in English and Mandarin Chinese

Job description

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We are looking for a hands‑on IT Support Specialist to support daily IT operations across our New Jersey and Philadelphia locations. This role focuses on keeping systems, devices, and networks running smoothly to support fulfillment center operations. It is a great opportunity for recent graduates who want real‑world, on‑site IT experience.

What You’ll Do

• Provide day‑to‑day IT support for warehouse and office users
• Troubleshoot hardware, software, and network issues (computers, printers, PDAs, Wi‑Fi)
• Support Windows systems (primarily Windows), including setup and basic troubleshooting
• Assist with IT equipment setup, tracking, and recovery
• Help ensure operational systems (e.g. printing, access, connectivity) run without interruption
• Work with internal teams and HQ IT department to resolve issues efficiently

What We’re Looking For

• Basic IT support or technical experience (internships or part‑time experience welcome)
• Familiarity with Windows operating systems
• Interest in hands‑on IT and troubleshooting
• Genuine interest in helping operational teams maintain smooth, uninterrupted daily operations.
• Comfortable with traveling during work hours between locations
• Bilingual in English and Mandarin Chinese is a must due to the nature of the position

Why This Role

• Work in large‑scale operational environments with extensive IT infrastructure
• Gain exposure to a high volume of devices, including computers, printers, PDAs, and monitoring equipment
• Support and learn from complex network environments with hundreds of cameras and access points across multiple sites
• Build hands‑on experience supporting IT systems at a scale rarely available in entry‑level roles