IT Technician

Quanta Manufacturing Fremont; Fremont (CA); On-site; USD 60,000 - 90,000; Full time

Job summary

Quanta Manufacturing Fremont is seeking an IT technician to provide technical and administrative support for laptops and a range of application software. You will assist end users with connectivity and system issues, manage Windows workstation administration, and add new systems to the network and domain.

The role includes configuring permissions, troubleshooting hardware/software, and supporting printers and print servers on the shop floor.

Qualifications

• Associate degree in a client/server environment is required.
• 2 years of experience in a similar role.
• Experience with Windows XP, 7, 8.1, 10.
• Experience with NTFS shares and permissions.
• Experience with Ethernet and fiber cabling.
• Experience with Active Directory.
• Experience with secure wireless networks.
• Understanding of TCP/IP.
• Experience with laser jet and zebra printers in a shop floor environment.

Responsibilities

• Provide laptop administration support to end users.
• Perform workstation Windows Systems Administration for all platforms.
• Add new systems to the network and domain, including OS, apps, configurations.
• Set file and folder permissions.
• Troubleshoot hardware and software failures and network connectivity issues.

Skills

Interpersonal skills

Networking protocols

Mandarin helpful

Computers & software

MRP / SAP familiarity

SAP / Order Management

Work hours flexibility

Education

Associate degree in client/server environment

2 years experience in similar role

Tools

Windows OS

NTFS permissions

Active Directory

Printers (Laser/Zebra)

Job description

Provide technical and administrative support for laptops and a variety of application software. Assist end users in the resolution of connectivity and system issues.

Key responsibilities:

• Provide laptop administration support to company's end user base.
• Perform workstation windows Systems Administration for all platforms.
• Add new systems to the network (wired and wireless) and domain including Operating System, applications, configurations to perform functions needed.
• Set file and folder permissions.
• Troubleshoot hardware and software failures and identify network connectivity problems (wired and wireless) when they relate to laptops and other network peripheral devices.
• Provide anti-virus support, malware removal and system restore.
• Perform phone installations and phone programming support.
• Provide first and second level desktop support.
• Install and configure user workstations including system imaging.
• Install and configure printers and print server queues.
• Install software updates and patches.
• Assist users in the operation of standard and non-standard software applications and packages, resolving issues and emerging needs.
• Document all processes and procedures.
• Perform Ethernet and fiber cable runs, terminating, tipping, and punching.
• May assist Systems Administrator with troubleshooting of network and server problems.
• Conduct other such duties as may be assigned or requested.

Required skills:

• Excellent interpersonal and customer service skills.
• Thorough understanding of networking protocols, LAN networking, and WAN networking.
• Ability to communicate in Mandarin Chinese a plus.
• Proficient in computers and software programs
• Understanding of manufacturing order processing flow through an MRP system
• Experience with SAP/Order Management System
• Ability to work normal business hours, late afternoon to late evening shift Mon-Fri and some Saturdays as needed.

Education and experience:

• Associate degree in a client/server environment
• 2 years of experience in a similar role
• Experience with Windows XP, 7, 8.1, 10
• Experience with NTFS shares and permissions.
• Experience with Ethernet and fiber cabling
• Experience with Active Directory
• Experience with secure wireless networks
• Understanding of basic network functions
• Understanding of TCP/IP
• Experience with laser jet and zebra printers in a shop floor environment.

Physical requirements:

• Ability to walk and stand on cement floors for extended periods.
• Ability to stand, stoop, bend, and perform repetitive tasks.
• Prolonged periods of sitting at a desk and working on a computer
• Must be able to lift up to fifty pounds at a time.
• Must be able to travel in-between various sites in Fremont, CA

Please note: Our company does not guarantee immigration sponsorship. We may offer immigration sponsorship for employees in select critical roles. Any sponsorship will be subject to internal review and approval based on employee performance, current immigration law and business needs.