Hybrid Workplace Technology Engineer

Sotalent; Madison (WI); Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

8% 401(k) company match

Company performance-based bonus plan

Meal stipends

Volunteer time off

Professional development and learning

Job summary

Sotalent is seeking a Workplace Technology Engineer in Madison, WI to design, implement and maintain enterprise workplace technology solutions. The role blends hands-on support, automation and infrastructure engineering to improve the employee experience and operational efficiency.

You will troubleshoot complex cross-domain issues, develop scripting solutions, collaborate with desktop and IT leaders, and drive continuous improvement across the workplace technology environment.

Qualifications

• Bachelor’s degree in Information Technology or equivalent related work experience.
• 2+ years of relevant professional experience.
• Experience with operating systems and Microsoft 365 within an enterprise office environment.
• Proficiency with scripted automation using a relevant scripting language.
• Strong understanding of infrastructure technologies, including: Servers, Networks, Storage, Security.
• Strong troubleshooting and problem-solving skills.
• Excellent written and verbal communication skills.
• Ability to explain complex technical concepts clearly to both technical and non-technical audiences.
• Strong collaboration and relationship-building skills.
• Ability to identify opportunities for process improvement and take ownership of solutions.

Responsibilities

• Design, implement and maintain workplace technology solutions across the enterprise.
• Troubleshoot complex, cross-domain endpoint and workplace technology issues.
• Identify opportunities to improve processes, efficiency and outcomes across the workplace technology environment.
• Develop and implement scripting and automation solutions to improve the client and employee technology experience.
• Use emerging technologies, tools and vendors to identify opportunities for innovation and continuous improvement.
• Provide technical guidance and resolve complex workplace technology issues.
• Communicate technical information clearly, translating complex instructions into practical, audience-appropriate steps.
• Present advanced technical concepts to peers, engineers and technical management at the appropriate level of detail.
• Build strong relationships with lead engineers and technical leadership across desktop hardware and software support functions.
• Provide proactive technical feedback and recommendations to improve workplace technology outcomes.
• Support and maintain technologies across operating systems, Microsoft 365 and enterprise infrastructure environments.
• Collaborate across technical teams to deliver reliable and effective workplace technology solutions.

Education

Bachelor's degree in Information Technology

Job description

Sotalent is seeking a Workplace Technology Engineer in Madison, WI to design, implement and maintain enterprise workplace technology solutions. The role blends hands-on support, automation and infrastructure engineering to improve the employee experience and operational efficiency.

You will troubleshoot complex cross-domain issues, develop scripting solutions, collaborate with desktop and IT leaders, and drive continuous improvement across the workplace technology environment.