Workplace Technology Engineer

Sotalent; Madison (WI); Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

8% 401(k) company match

Company performance-based bonus plan

Meal stipends

Volunteer time off

Professional development and learning

Job summary

Sotalent is seeking a Workplace Technology Engineer in Madison, WI to design, implement and maintain enterprise workplace technology solutions. The role blends hands-on support, automation and infrastructure engineering to improve the employee experience and operational efficiency.

You will troubleshoot complex cross-domain issues, develop scripting solutions, collaborate with desktop and IT leaders, and drive continuous improvement across the workplace technology environment.

Qualifications

• Bachelor’s degree in Information Technology or equivalent related work experience.
• 2+ years of relevant professional experience.
• Experience with operating systems and Microsoft 365 within an enterprise office environment.
• Proficiency with scripted automation using a relevant scripting language.
• Strong understanding of infrastructure technologies, including: Servers, Networks, Storage, Security.
• Strong troubleshooting and problem-solving skills.
• Excellent written and verbal communication skills.
• Ability to explain complex technical concepts clearly to both technical and non-technical audiences.
• Strong collaboration and relationship-building skills.
• Ability to identify opportunities for process improvement and take ownership of solutions.

Responsibilities

• Design, implement and maintain workplace technology solutions across the enterprise.
• Troubleshoot complex, cross-domain endpoint and workplace technology issues.
• Identify opportunities to improve processes, efficiency and outcomes across the workplace technology environment.
• Develop and implement scripting and automation solutions to improve the client and employee technology experience.
• Use emerging technologies, tools and vendors to identify opportunities for innovation and continuous improvement.
• Provide technical guidance and resolve complex workplace technology issues.
• Communicate technical information clearly, translating complex instructions into practical, audience-appropriate steps.
• Present advanced technical concepts to peers, engineers and technical management at the appropriate level of detail.
• Build strong relationships with lead engineers and technical leadership across desktop hardware and software support functions.
• Provide proactive technical feedback and recommendations to improve workplace technology outcomes.
• Support and maintain technologies across operating systems, Microsoft 365 and enterprise infrastructure environments.
• Collaborate across technical teams to deliver reliable and effective workplace technology solutions.

Education

Bachelor's degree in Information Technology

Job description

A leading organisation is seeking a Workplace Technology Engineer to design, implement and maintain workplace technology solutions across an enterprise environment. The role combines hands‑on technical support, automation, troubleshooting and infrastructure engineering, with a focus on improving the employee technology experience and operational efficiency.

Key Responsibilities

• Design, implement and maintain workplace technology solutions across the enterprise.
• Troubleshoot complex, cross-domain endpoint and workplace technology issues.
• Identify opportunities to improve processes, efficiency and outcomes across the workplace technology environment.
• Develop and implement scripting and automation solutions to improve the client and employee technology experience.
• Use emerging technologies, tools and vendors to identify opportunities for innovation and continuous improvement.
• Provide technical guidance and resolve complex workplace technology issues.
• Communicate technical information clearly, translating complex instructions into practical, audience‑appropriate steps.
• Present advanced technical concepts to peers, engineers and technical management at the appropriate level of detail.
• Build strong relationships with lead engineers and technical leadership across desktop hardware and software support functions.
• Provide proactive technical feedback and recommendations to improve workplace technology outcomes.
• Support and maintain technologies across operating systems, Microsoft 365 and enterprise infrastructure environments.
• Collaborate across technical teams to deliver reliable and effective workplace technology solutions.

Requirements

• Bachelor’s degree in Information Technology or equivalent related work experience.
• 2+ years of relevant professional experience.
• Experience with operating systems and Microsoft 365 within an enterprise office environment.
• Proficiency with scripted automation using a relevant scripting language.
• Strong understanding of infrastructure technologies, including:
• Servers
• Networks
• Storage
• Security
• Strong troubleshooting and problem‑solving skills.
• Excellent written and verbal communication skills.
• Ability to explain complex technical concepts clearly to both technical and non‑technical audiences.
• Strong collaboration and relationship‑building skills.
• Ability to identify opportunities for process improvement and take ownership of solutions.

Work Arrangement

• Work from home Monday and Friday.
• Work in the office Tuesday, Wednesday and Thursday.
• Equipment is provided for both home and office working.
• Generous paid time off.
• 8% 401(k) company match.
• Company performance‑based bonus plan.
• Matching charitable gift programme.
• Meal stipends.
• Volunteer time off.
• Professional development and learning resources.
• Access to internal learning programmes and peer‑led educational communities.

Additional Requirement

• Employment is not available to holders of F-1, J-1 or H-1 visas.

Location: Madison, Wisconsin

Work Arrangement: Hybrid

Office Schedule: Tuesday–Thursday in office; Monday and Friday remote