Hybrid Workforce Planning Analyst

Caleres; Clayton (MO); Hybrid; USD 70,000 - 95,000; Full time

Benefits offered by this job

Hybrid work model

Competitive benefits

Job summary

Caleres is seeking a Workforce Management Analyst to translate forecasts into store labor plans, develop labor models, and monitor payroll performance. You will be a cross-functional liaison among Store Operations, Field Leadership, Finance, HR, IT, and Omnichannel teams to balance customer experience with disciplined labor expense management.

The role focuses on developing labor forecasts, analyzing labor hours and dollars, and providing clear insights to field leaders.

Qualifications

• Bachelor's degree or equivalent experience required.
• 2+ years of experience in workforce management, retail analytics, or related field; multi-unit retail experience preferred.
• Advanced Microsoft Excel skills: formulas, pivot tables, lookups, data validation, structured models, scenario analysis.
• Experience analyzing large datasets from multiple sources and translating findings into practical recommendations.
• Strong attention to detail, data integrity, problem solving, organization, prioritization, and time management.
• Ability to manage recurring deliverables and multiple concurrent projects with different scopes and partners.
• Excellent written, verbal, presentation, and interpersonal communication skills across technical and nontechnical audiences.
• Experience with Power BI, Tableau, SQL, Python, workforce-management, scheduling, timekeeping, payroll, or labor-planning is a plus.
• Knowledge of retail labor forecasting, scheduling, productivity, workload measurement, omnichannel fulfillment, and common retail performance metrics is preferred.

Responsibilities

• Develops store labor forecasts using sales, traffic, transactions, units, operating hours, seasonality, promotional activity, fulfillment demand, and other workload drivers.
• Translates enterprise sales and financial plans into weekly and daily store labor requirements and allocates approved payroll budgets to stores.
• Analyzes planned, scheduled, and actual hours and labor dollars; identifies drivers of variation.
• Develops and maintains workload standards for selling, checkout, shipment processing, replenishment, pricing, inventory, recovery, and digital fulfillment.
• Evaluates how store work is performed and uses insights to improve workload standards and labor planning accuracy.
• Ensures schedules align labor with customer demand, operating hours, and fulfillment needs.
• Supports rollout and maintenance of automated scheduling processes and dashboards with ongoing performance monitoring.
• Creates dashboards, scorecards, and ad hoc reporting to drive opportunities at zone/district/store levels.
• Maintains recurring operational reporting beyond payroll and scheduling, including store performance and field execution.

Skills

Analytical thinking

Attention to detail

Communication skills

Time management

Collaboration

Education

Bachelor's degree in Business Analytics/Finance/Operations or related field

Tools

Power BI

Tableau

SQL

Python

Excel

Job description

Caleres is seeking a Workforce Management Analyst to translate forecasts into store labor plans, develop labor models, and monitor payroll performance. You will be a cross-functional liaison among Store Operations, Field Leadership, Finance, HR, IT, and Omnichannel teams to balance customer experience with disciplined labor expense management.

The role focuses on developing labor forecasts, analyzing labor hours and dollars, and providing clear insights to field leaders.