Hybrid Workers' Comp Claims Associate – Training & Growth

Travelers; Wyomissing (Berks County); Hybrid; USD 53,000 - 87,000; Full time

Benefits offered by this job

Health Insurance

401(k) matching program

Paid Time Off (minimum 20 days)

Wellness program

Volunteer & Matching Gift

Job summary

Travelers is seeking a Workers Compensation Associate Claim Representative in Wyomissing, PA, offering hybrid work and a structured 12-month training program. You will learn claim handling, policy interpretation, and customer service while gaining hands-on experience under supervision.

The role supports career progression to full claims handling responsibilities. The program emphasizes compliance, collaboration, and continuous learning, with opportunities to obtain an adjuster license and grow

Qualifications

• Bachelor’s Degree.
• Previous internship or work experience in customer service or insurance.
• Willingness to obtain an active adjuster license where required by state law.
• Proficient in Microsoft Office (Word, Excel, Outlook); willingness to learn claims management.
• Strong verbal and written communication skills with the ability to convey information clearly and professionally.
• Attention to detail and organizational skills; ability to manage multiple tasks and prioritize effectively.
• Basic conflict resolution skills; willingness to learn techniques for facilitating productive discussions and negotiations.
• Demonstrated openness to continuous learning.

Responsibilities

• Actively participate in structured training classes covering insurance policies, claim processes, systems, and procedures.
• Assist in reviewing, investigating, and documenting Workers Compensation claims under close supervision.
• Investigate, develop, and evaluate action plans for claim resolution.
• Assess coverage and determine if a claim is compensable under Workers Compensation including evaluating claims for potential fraud.
• Gather information from policyholders, claimants, witnesses, and third-party providers.
• Maintain accurate records of claim activity in claim management systems.
• Achieve a positive result by returning an injured party to work when appropriate.

Skills

Customer service experience

Strong communication

Attention to detail

Organizational skills

Problem solving

Education

Bachelor's Degree

Tools

Microsoft Office

Job description

Travelers is seeking a Workers Compensation Associate Claim Representative in Wyomissing, PA, offering hybrid work and a structured 12-month training program. You will learn claim handling, policy interpretation, and customer service while gaining hands-on experience under supervision.

The role supports career progression to full claims handling responsibilities. The program emphasizes compliance, collaboration, and continuous learning, with opportunities to obtain an adjuster license and grow